Account Manager

Department: Client Services

Role: Account Manager

Location: United States-Remote

 

 Department Overview 

Client Services serves as the business leader for the account. The team understands the client's priorities, aligns work to business objectives, identifies growth opportunities, manages executive relationships, and ensures the agency is viewed as a trusted strategic partner. CS leads client conversations, drives decisions, manages escalations, and owns overall account health and revenue growth.  

Role Overview 

The Account Manager (AM) is an essential member of the Client Services team, responsible for supporting the smooth daily management of client business and ensuring high‑quality execution of agency deliverables. In this role, the AM works closely with the Account Lead/Director to maintain strategic alignment, uphold account health, and deliver an exceptional client experience. 

Operating in tight partnership with Project Management (who oversee operational delivery, timelines, and workflow) the AM helps translate client priorities into clear direction for internal teams and ensures work moves through the agency accurately and efficiently. 

As an agency implementer, the AM connects the dots between client needs and internal execution. They manage day‑to‑day account administration, maintain ongoing communication, support the development and delivery of media and marketing materials, and ensure financial and operational details remain on track from start to finish. 

Key Responsibilities 

Day-to-Day Client Support & Communication 

• Serve as a primary point of contact for routine client needs and questions. 

• Support preparation of materials for client-facing meetings 

• Partner with PM to communicate client-facing status updates and follow-ups, using PM-owned timelines, project plans, and delivery inputs. 

• Ensure client requests and priorities are documented clearly and routed to the right internal partners. 

• Maintain consistent follow-up and clear communication to reinforce reliability and transparency 

Internal Project Coordination (in Partnership with PM) 

• Collaborate with Project Management to maintain accurate scopes, timelines, and deliverables. 

• Partner with PM to understand project status, client priorities, and delivery risks, ensuring client communications and follow-ups are accurate and timely. 

• Flag risks early and support the Account Lead/Director in issue‑resolution. 

Campaign Execution Support 

• Support the planning and execution of media and marketing deliverables. 

• Review materials (presentations, briefs, reports) for accuracy and client alignment. 

• Coordinate cross‑functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables. 

Relationship Building 

• Develop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs. 

• Build rapport with day‑to‑day client contacts through responsiveness and reliability. 

• Support the Account Lead/Director in preparing materials for more senior‑level discussions. 

• Help maintain strong agency–client communication by ensuring transparency and consistent updates. 

 

Quality Assurance & Operational Excellence 

• Ensure deliverables reflect the client’s objectives, prior feedback, and brand standards. 

• Partner with PM to maintain internal workflow discipline and team alignment. 

• Uphold agency processes (SOPs, documentation, versioning, meeting notes, recaps). 

 

Financial Tracking & Administrative Support 

• Support client-facing financial administration, including estimate/fee request coordination, scope context, and forecasting inputs, in partnership with PM and Finance. 

• Coordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints. 

• Support the Account Lead/Director in compiling materials for QBRs or financial reviews. 

 

Insights & Growth Awareness 

• Monitor client business trends, competitive activity, and campaign performance.