Area Manager, Fulfillment Operations
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Key details
- Location
- North Aurora, IL, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2d ago
Skills
customer serviceinventory controlinventory managementlogisticsoperational risk managementoshaperformance managementwms
About the role
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: 400 Smoke Tree Plz, North Aurora, IL 60542
Schedule: Two shifts open: Monday - Friday 6am-4pm OR Monday - Friday 3:30pm-1am
Role Description:
The Replenishment Area Manager is responsible for overseeing all replenishment activities within the fulfillment center to ensure inventory is accurately and efficiently moved from reserve storage locations to pick faces. This role drives safety, quality, productivity, inventory accuracy, and associate engagement while supporting daily operational goals and customer service expectations. This role reports to the Senior Operations Manager, Fulfillment Operations, who also serves as the backup for this role.
What you’ll do:
Operational Execution
- Oversee daily replenishment operations to ensure inventory is available in pick locations to support customer order fulfillment and service-level commitments.
- Monitor replenishment queues, worklists, and inventory shortages to ensure timely and accurate execution of replenishment tasks.
- Manage labor allocation and workflow prioritization based on volume forecasts, order demand, and operational needs.
- Partner closely with Inbound, Picking, Inventory Control (ICQA), and Problem Solve teams to identify and resolve inventory issues that may impact fulfillment.
- Drive performance against key operational metrics, including replenishment completion rates, location fill rates, productivity, quality, and inventory accuracy.
- Escalate risks and capacity constraints proactively while implementing corrective actions to minimize disruptions.
- Ensure replenishment tasks are completed in accordance with standard work, process controls, and quality requirements.
- Support peak operations through effective staffing, cross-training, and workload balancing across shifts.
- Identify process improvement opportunities to increase efficiency, reduce replenishment defects, and improve overall operational flow.
- Maintain clear communication with leadership and support teams regarding operational performance, priorities, risks, and action plans.
- Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Inventory Management
- Ensure accurate inventory movements and location integrity.
- Resolve replenishment exceptions, shortages, and inventory discrepancies.
- Identify root causes and implement corrective actions.
People Leadership
- Manage, coach, and develop Leads, Clerks, and Associates.
- Set daily priorities and performance expectations.
- Support cross-training, engagement, and accountability.
Performance Management
- Track key metrics including replenishment completion, productivity, inventory accuracy, labor utilization, safety, and backlog.
- Drive continuous improvement and corrective actions to close performance gaps.
Stakeholder Management
- Collaborate with Operations, ICQA, Inbound, and Support teams.
- Communicate operational risks, staffing needs, and inventory concerns.
- Escalate issues and provide timely updates on action plans.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 2+ years of leadership experience in warehouse, fulfillment, or logistics operations.
- Working knowledge of inventory management and replenishment processes.
- Experience leading teams in a fast-paced environment.
- Excellent analytical, communication, and problem-solving skills.
- Proficient with WMS and operational reporting tools.
- Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
- Ability to lift up to 50 lbs without restriction.&
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