Assistant Manager – Investor Reporting

Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Job Summary

Responsible for ensuring the accuracy and completeness of required reporting, remitting and reconciling for investors (GNMA, FNMA or FHLMC) through the use of servicing system, database and reporting tools. Processes include, but are not limited to, loan sales, service release, new investor set up, g/l reconciling, custodial account reconciling, regulatory compliance, escalated issues to minimize company risk for monetary loss, legal action, charge offs, repurchase requests and investor dissatisfaction. Key Responsibilities

Bank Reconciliation & Exception Management

• Perform daily, weekly, and monthly reconciliations of clearing, custodial, and other cash-related bank accounts.
• Reconcile bank activity to servicing systems, general ledger accounts, and subledger transactions.
• Research and resolve outstanding reconciling items and aged exceptions in a timely manner.
• Investigate timing differences, missing transactions, duplicate postings, unapplied cash, and other variances.
• Validate the completeness and accuracy of cash movements across multiple systems and bank platforms.
• Ensure all reconciliation items are properly documented and supported.

Analysis & Problem Resolution

• Analyze large volumes of transactional data to identify trends, root causes, and recurring issues.
• Partner with Operations, Cash Management, Servicing, Accounting, and Treasury teams to resolve discrepancies.
• Escalate material variances and operational risks when appropriate.
• Support month-end close activities by ensuring reconciliations are completed accurately and within established timelines.

Reporting & Controls

• Maintain reconciliation logs, supporting documentation, and audit-ready records.
• Ensure adherence to internal controls, policies, and regulatory requirements.
• Contribute to process improvements that enhance reconciliation efficiency and accuracy.
• Participate in audits, quality reviews, and control testing activities as needed.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related discipline preferred.
• 2+ years of hands-on bank reconciliation experience.
• Experience reconciling high-volume transactional accounts.
• Strong understanding of reconciliation principles, cash balancing, and exception management.
• Demonstrated experience investigating and resolving reconciling differences independently.
• Advanced Microsoft Excel skills including:
  • VLOOKUP/XLOOKUP
  • Pivot Tables
  • SUMIFS and other advanced formulas
  • Large data set analysis
  • Data validation and reconciliation techniques
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet strict deadlines.

Preferred Qualifications

• Mortgage servicing experience strongly preferred.
• Direct experience with:
  • Principal & Interest (P&I) Accounts
  • Tax & Insurance (T&I) Accounts
  • Clearing Accounts
  • Custodial Accounts
  • Escrow or Investor Custodial Accounts
• Experience with mortgage servicing systems such as MSP or similar servicing platforms.
• Knowledge of servicing cash operations, remittance processes, and custodial account management.
• Exposure to financial controls, audit requirements, and compliance environments.

Key Competencies

• Bank Reconciliation Expertise
• Exception Research & Resolution
• Financial Data Analysis
• Cash Accounting Fundamentals
• Root Cause Investigation
• High Attention to Detail
• Process Improvement Mindset
• Excel & Data Management
• Time Management & Prioritization
• Effective Cross-Functional Collaboration

Ideal Candidate Profile

The ideal candidate has personally performed bank reconciliations from start to finish, including researching and clearing exceptions, rather than solely reviewing completed reconciliations or preparing investor reports. They possess strong mortgage servicing cash operations knowledge and are comfortable navigating large transaction volumes while maintaining a high level of accuracy and accountability.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.