Assistant Manager, Operations
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Key details
- Location
- Ara Damansara, Malaysia
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 4d ago
Skills
quality management
About the role
We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!
Job Description:
Responsibility
Key Activities
Approx. Time (%)
- Production Management. Monitor production at appointed factories. Ensure machines are built according to specifications, quality requirements and delivery schedule. Conduct factory visits and follow up on production issues.
- Quality Management. Coordinate inspections, quality checks, PDI and testing. Identify defects and coordinate corrective actions. Ensure machines are complete and ready for delivery.
- Delivery Deployment. Coordinate delivery, assembly, installation, commissioning and machine handover. Work with manufacturers, technicians and internal teams to resolve outstanding issues.
- Warranty Management. Handle customer complaints, breakdowns, troubleshooting, servicing and warranty claims. Coordinate with manufacturers and technical teams to resolve issues and track warranty cases.
- After Sales & Service Support. Coordinate sourcing and availability of spare parts, service kits and components. Support field service needs and monitor recurring parts issues.
- Operational Improvement. Maintain production, delivery, service and warranty records. Prepare status reports and identify recurring issues for product and process improvement.
- Administration & Documentation. Prepare tenders, SSJF, agreements and other paperwork as required from time to time. Track reviews, approvals and deadlines; maintain records. Supervise both direct reports, allocate work and verify completion.
Job Requirement
- Bachelor's Degree in Agricultural Engineering, Mechanical Engineering, Automotive Engineering, Agricultural Technology, or other relevant engineering/technical discipline.
- 5–8 years of relevant experience in agricultural machinery, equipment manufacturing, engineering, project execution, field service, after-sales support or related industries.
- Experience in coordinating manufacturing partners, fabricators, machinery suppliers or equipment OEMs will be an advantage.
- Experience in plantation/agricultural mech
To apply, please submit your resume and cover letter outlining your interest for this role.
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