Collections Specialist

Position Summary

This position is responsible for contacting customers with overdue payments, managing outstanding accounts receivable, and working to collect payments by negotiating payment plans and ensuring timely payments while maintaining positive customer relations, all while adhering to legal collection practices.

Duties and Responsibilities:

• Manage an assigned portfolio of client accounts, monitor accounts receivable aging, and proactively follow up on overdue invoices and outstanding balances.
• Review AR Aging reports and contact clients by phone and email to discuss outstanding balances, obtain payment commitments, establish payment plans when appropriate, and escalate delinquent accounts as needed.
• Research and resolve billing discrepancies, short payments, invoice disputes, and other issues that may delay payment by partnering with clients and internal teams.
• Prepare, correct, and resubmit invoices as needed to meet client requirements and facilitate timely payment.
• Collaborate with AR Billing Representatives and other internal teams to resolve invoicing delays and disputes and ensure outstanding balances are collected within established payment terms.
• Maintain accurate and timely records of customer communications, payment commitments, account activity, and collection status.
• Escalate accounts to legal collections or other appropriate channels when necessary.
• Provide regular updates to management on collection activity, account status, aging, and performance metrics.
• Support additional projects and responsibilities as needed.

Education and Work Experience:

• High School Diploma, some college preferred
• 1-3 years collections experience required

Knowledge and Skills:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

• Knowledge of accounts receivable/collections
• Ability to clearly explain billing issues, negotiate with customers, and maintain a professional demeanor
• Problem solving skills in identifying the root cause of payment issues and finding solutions to resolve them
• Attention to detail in maintaining accurate records and ensuring compliance with data entry requirements

Hours Required:

8:30 am - 5:00 pm (occasional evenings and weekends may be required)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The usual environment is in a business office with a noise level in the work environment that is usually moderate.

This is a non-exempt position.