Customer Support - CMS-HO & SUPPORT-CMS

Department	Cash Management Services
Location	Mumbai
Number of Positions	4
Reporting Relationships	Team Leader
Position Grade	Assistant Manager/Deputy Manager/Manager

The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.

• Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
• Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
• Support Bank customers for modification/service related queries
• Demonstration of CMS system to existing as well as new clients
• Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
• Ensuring all customer requests/queries are attended and resolved within the TAT
• Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
• Graduate/Post Graduate with minimum 1-2 years of banking experience.
• Candidate with MBA/MCA/B.Tech (will be an added advantage)
• Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
• Ability to work under pressure in a dynamic environment
• Should have technical orientation
• Strong communication (Oral and Written) & Networking Skills
• Conversation Multiple languages is an advantage
• Good communication skill - should be fluent in Hindi ,English and Marathi