Deskside Engineer

DDN

Madrid, Spain11h ago

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Key details

Salary
€40K–€50K/yr
Location
Madrid, Spain
Work style
Onsite
Level
Mid level
Job type
Full-time
Experience
3–4 yrs
Function
Software engineering
Focus area
other
Posted
11h ago

Skills

active directorycustomer servicegoogle workspaceincident managementitsmmicrosoft windowsnetworkingshipping and receivingslacktroubleshooting

About the role

Job Description: Deskside Engineer, Madrid

Roles and Responsibilities

  • Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users in Spain and other EMEA offices

  • Provide exceptional VIP support with efficiency and professionalism

  • Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.

  • Resolve complex issues and collaborate with other teams to identify root causes and solutions.

  • Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.

  • Have equally strong skills and experience with both Windows and Macs

  • Document incidents, problems, requests, and tasks in DDN’s ITSM system.

  • Escalate critical incidents to management as necessary.

  • Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.

  • Work independently while being a collaborative team member committed to team success.

  • Follow standard operating procedures for processes and documentation.

  • Availability to work after hours or on weekends as required. Potential for travel (10% of the time)

Required Qualifications

  • Associate degree (or equivalent proven industry experience).

  • 3–4 years of experience in deskside support with a focus on end-user services.

  • Strong problem-solving, analytical and customer service skills.

  • Experience troubleshooting and installing laptops, printers, and mobile devices.

  • Proficiency with Windows and Macs

  • Knowledge of Google Workspace – Gmail, Drive, and all related productivity apps

  • Proficiency with Slack

  • Experience with ticketing and incident management platforms, for managing user requests and escalations

  • Knowledge of networking fundamentals and remote support tools.

Preferred Qualifications

  • A+ Certification (Highly Preferred).

  • Bachelor’s degree.

  • Experience with Active Directory administration

  • Experience with Google Workspace

  • Experience with cloud printing solutions such as Printix or Papercut.

  • Experience with Video Conference and Collaboration technologies.

  • Experience working with Active Directory.

  • Microsoft MCP Certifications.

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