Desktop Engineer

The Role

As a Desktop Engineer, you will join our Pontefract-based team to keep our end-user technology running smoothly across our offices and warehousing facilities in the UK, Belfast, and the UAE. Working on a fully office-based contract with regular site travel supported by a company vehicle, you will provide essential support, installation, and maintenance across our desktop estate. You will also take ownership of our operational hardware, managing a large fleet of handheld terminals using remote management tools like SureMDM. Working alongside wider Tech teams on key infrastructure projects, you will ensure our colleagues have the reliable tools they need every day, with full support to build your technical skills through structured training platforms like LinkedIn Learning and Thrive, mentoring, and hands-on guidance.

What You'll Take On

• Deliver efficient and reliable technical support across all end-user equipment, ensuring service levels and response times are consistently met.
• Follow established deployment processes to build, configure, and deploy new hardware to colleagues.
• Manage the full hardware lifecycle across end-user equipment - including PCs, Thin Clients, scanners, industrial printers, mobile devices (iOS/tablets), and warehouse Handheld Terminals (HHTs) - handling on-site and remote software configuration, deployment, and secure end-of-life deprovisioning.
• Support IT project work across warehouse and satellite locations, collaborating with internal teams to deliver new technologies seamlessly.
• Diagnose and resolve technical issues using logical problem-solving, taking ownership of tickets through our ITSM tooling.
• Identify, categorise, and escalate Major Incidents and P1 issues through the correct technical channels in a timely manner.

What You'll Bring

• Proven experience supporting desktop operating systems - including Windows, macOS, ThinOS, and ChromeOS - within a large corporate environment.
• Familiarity with endpoint management, packaging, or scripting technologies such as Microsoft Intune, SCCM, JAMF, WMS, PowerShell, Google Admin, SureMDM, or Active Directory.
• A solid understanding of desktop hardware and peripherals, alongside foundational network services and protocols (such as TCP/IP, DNS, and DHCP).
• Strong customer service and relationship-building skills, with the ability to communicate technical concepts clearly to non-technical colleagues.
• Excellent workload management and organisational skills, with the ability to handle busy moments, prioritise tasks, and think logically under pressure.
• A proactive approach to continuous learning and flexibility to undertake travel to regional sites and planned overtime when required.

#LI-LE1 #LI-Hybrid

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!