Dispatcher
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Key details
- Location
- La Vergne, TN, United States
- Work style
- Onsite
- Level
- Mid level
- Function
- Logistics & Transportation
- Focus area
- other
- Posted
- 3d ago
Skills
About the role
The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.
Work Schedule is onsite in La Vergne TN / 4 days a week @ 10 hours a day = Sunday - Wednesday, 8am-7pm
At The ICEE Company, the World’s #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. Under the supervision of the Dispatch manager. Finally, the Dispatcher needs to be able to work closely with Service/Field Managers and Service of ICEE customers effectively.
ESSENTIAL FUNCTIONS:
- Set goals for performance and deadlines complying with the Company’s plans and vision.
- Run Daily reports for area Service Managers
- Routing and scheduling of multiple Field Personnel daily
- Handling priority accounts and managing work volume in each area
- Calling Customer every day with updates and ETA's
- Updating Filed Managers daily with new calls and priority calls that come in
- Communicating with Field Personnel constantly on phones, emails, & PDA
- Routing and re-routing calls sent to Technicians on minute's notice –Re-routing technician routes as needed throughout the day based on customer need.
- Closing out high volumes of calls – Completing call verification process on all completed service requests to ensure proper billing.
- Parts ordering and tracking daily for calls requiring follow-up
- Manage Public call ins and email/contact appropriate field Director
- Performs other duties as assigned by the Dispatch manager
COMPETENCIES:
- Customer relations, interpersonal relationships, team relations, and service.
- Excellent organizational and time management skills.
- Must be a self-starter with the ability to lead a Service Region to accomplish team goals.
- Great oral and written communication skills.
- Proficient with all aspects of Microsoft Office (Word, Excel, PowerPoint).
- Drive call center KPIs.
- Ability to multi-task in a fast-paced department with the ability to follow through with each task given
- Ability to work in a Team Environment and assisting fellow co-workers when needed
- Ability to adapt to ongoing changes in procedures and policies
- Able to process high volumes of work daily with a positive outcome
- Strong knowledge in map reading with the understanding of routing calls
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