Endpoint Administrator

Why should you keep reading and consider working here?

As a customer service–focused organization, we provide centralized services, specialized support, and practical solutions to state agencies, boards, and commissions, as well as local governments across Montana. Our vision is to transform how government services are delivered and accessed, serving state government with effective, efficient, and customer‑driven solutions that benefit all Montanans.

The State Information Technology Services Division's (SITSD) mission is to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.

What is this career opportunity?

Help make technology work better for the people who serve Montana.

Do you enjoy solving complex technical problems, helping teammates succeed, and improving the technology people rely on? Desktop Services is seeking a collaborative, customer-focused Endpoint Administrator to serve as a technical lead across the State of Montana enterprise. You’ll bring both technical depth and a people-first mindset. You know that behind every ticket or enterprise solution is a person trying to do important work.

In this role, you will solve complex endpoint and desktop-service problems, identify and address recurring issues, guide and mentor support staff, and collaborate with IT teams, vendors, and agency customers. You will help advance enterprise endpoint strategy through planning, implementation, deployment, and modernization initiatives across the State of Montana.

Desktop Services delivers the tools and technology state employees rely on to serve the public each day. As a technical lead, you will help shape the customer experience, strengthen operational reliability and security, and improve the services that support their work.

Qualifications

What are we looking for?

Education and Experience:

• Associates Degree in an IT field; AND

• Two years of desktop support applicable experience; OR

• Alternate combinations of education and experience will be considered on a case-by-case basis.

Competencies:

Knowledge of:

• Advanced troubleshooting methods for endpoint, desktop, application, hardware, software, connectivity, configuration, deployment, and customer-impacting issues.

• Endpoint management concepts and tools, including device configuration, software deployment, operating system deployment, patching, compliance, and remote support.

• Active Directory concepts and services, including domains, organizational units, accounts, groups, Group Policy, authentication, permissions, replication, and access troubleshooting.

• Desktop virtualization and virtual desktop infrastructure concepts, including virtual desktop and hosted application delivery, user profiles, device access, session performance, remote connectivity, and user support.

• Networking protocols and concepts relevant to endpoint support, TCP/IP, DNS, DHCP, VPNs, wired and wireless connections, basic routing, network ports, and tools for diagnosing connectivity issues.

• Network access control concepts and practices, including user and device authentication, permissions, certificate-based access, device compliance, network segmentation, secure remote access, and troubleshooting access restrictions.

Ability to:

• Install, configure, troubleshoot, maintain, and update desktop hardware, operating systems, software, and peripherals.

• Use endpoint management, remote support, software deployment, and patching tools to support devices across multiple locations.

• Resolve complex desktop, application, and deployment issues using sound judgment, structured troubleshooting, and appropriate escalation.

• Provide technical guidance, coaching, and escalation support to Tier II Desktop Support staff and other IT teams.

• Take initiative, set priorities, and follow complex issues through resolution and documentation.

• Communicate clearly, professionally, and respectfully with customers, IT teams, leaders, and stakeholders at all levels.

• Explain technical concepts, risks, progress, and recommendations in plain language for nontechnical audiences.

• Plan, test, deploy, document, and support enterprise desktop service changes and modernization efforts.

• Foster a culture of strong partnerships, shared accountability, and continuous improvement across Desktop Services and partner teams.

Does this sound like you?

Please tell us how and why by submitting your resume, cover letter, (Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)

What can you expect from us in return for your hard work?

Ø Look here to see the additional benefits! They include:

Work/life Balance

Health Coverage

Retirement plans

Paid Vacation and Sick Leave and Holidays

And more…

Ø Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.

Other important information to be aware of:

• This position requires the successful completion of a criminal background check.

• Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.

• The Department of Administration participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov.

• In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.