Field Operations Manager
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Key details
- Salary
- $100K/yr
- Location
- New York City, NY, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
Pay: Up to $100,000 per year, depending on experience
Full-time | In person
About Whizz
Whizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.
About the Role
We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service.
This role requires regular store visits, strong people management, and ownership of store performance and operational standards.
Responsibilities:
- Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
- Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
- Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
- Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
- Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
- Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
- Support hiring and training, and ensure new processes are consistently adopted across locations.
Requirements
- Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
- Strong people management skills and a track record of maintaining standards and improving performance.
- Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
- Clear communication, strong customer service judgment, and consistent follow-through.
- Willingness to work on-site and travel regularly between locations.
Experience managing remote customer support teams is a plus.
Mechanical repair experience is not required.
Benefits
- 401(k)
- Health insurance
- Paid time off
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