Front Desk Agent

Description

About the Role

We are hiring Front Desk Agents to join a highly motivated, guest-focused front office team.

This is an entry-level position, perfect for anyone looking to get their foot in the hospitality industry or transition into hotel operations. No two days are the same — you’ll be the first point of contact for our guests and a key part of creating a positive stay experience.

You’ll receive hands-on training, clear expectations, and ongoing support from an experienced Front Desk leadership team that believes in coaching, collaboration, and growth.

What You’ll Learn

• Hotel front desk operations and guest service standards
• Check-in/check-out procedures, reservations, and billing
• Professional communication and service recovery
• How hotel departments work together to support the guest experience
• The foundation needed to grow into advanced front desk or leadership roles

Key Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Handle check-ins, check-outs, and guest requests efficiently
• Answer guest questions regarding hotel services, amenities, and local attractions
• Accurately manage reservations, room assignments, and guest information
• Communicate effectively with Housekeeping, Engineering, Sales, and Leadership
• Maintain clean, organized work areas and accurate logs/pass-ons
• Follow hotel policies, procedures, and brand standards
• Assist with package handling, guest messages, and service requests

What We’re Looking For

• Entry-level candidates welcome — hotel experience not required
• Positive attitude and strong customer service mindset
• Willingness to learn, ask questions, and accept coaching
• Ability to multitask and stay composed in a fast-paced environment
• Strong communication and basic computer skills
• Flexible availability (evenings, weekends, holidays as needed)
• Team players who take pride in doing things the right way

Growth & Culture

At our hotel, Front Desk Agents aren’t “stuck” at the desk.

We actively promote from within and provide opportunities for growth to those who demonstrate reliability, initiative, and strong guest service skills. You’ll be joining a collaborative front desk leadership team that works closely with all departments and values accountability, teamwork, and continuous improvement.

Why Join Us

• $16/hour starting rate
• Entry-level role with structured training and support
• Strong leadership presence on property
• Clear growth paths for motivated team members
• Positive, professional, and team-driven work environment