Front Desk / Guest Experience Agent

The Front Desk Agent will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing

Essential job FUNCTIONS:

· Greet guests, verify their reservations, and facilitate a smooth check-in and check-out process, which includes processing payments and providing invoices.

· Handle room reservations, including bookings, cancellations, and modifications, while maintaining accurate records and room availability.

· Assist guests with various requests, such as providing information about resort facilities and services, arranging transportation, and making recommendations for local attractions and dining.

· Answer phone calls and respond to emails promptly, addressing inquiries, taking reservations, and providing information as needed.

· Distribute room keys and access cards securely, ensuring proper identification and authorization.

· Handle guest complaints or concerns professionally and efficiently, finding appropriate solutions to ensure guest satisfaction.

· Maintain a secure and safe environment by monitoring guest access, following safety protocols, and reporting any security or maintenance issues to the appropriate department.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Time and Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off

• Retail Discounts for Colleagues

  *Benefit Package for Full Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

The Front Desk Agent will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing

Essential job FUNCTIONS:

· Greet guests, verify their reservations, and facilitate a smooth check-in and check-out process, which includes processing payments and providing invoices.

· Handle room reservations, including bookings, cancellations, and modifications, while maintaining accurate records and room availability.

· Assist guests with various requests, such as providing information about resort facilities and services, arranging transportation, and making recommendations for local attractions and dining.

· Answer phone calls and respond to emails promptly, addressing inquiries, taking reservations, and providing information as needed.

· Distribute room keys and access cards securely, ensuring proper identification and authorization.

· Handle guest complaints or concerns professionally and efficiently, finding appropriate solutions to ensure guest satisfaction.

· Maintain a secure and safe environment by monitoring guest access, following safety protocols, and reporting any security or maintenance issues to the appropriate department.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Time and Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off

• Retail Discounts for Colleagues

  *Benefit Package for Full Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.