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Key details
- Salary
- $40K–$42K/yr
- Location
- Atlanta, GA, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 1w ago
Skills
customer serviceproperty management
About the role
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The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination. |
Qualifications
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Key Responsibilities:
- Deliver excellent guest service with professionalism and effective communication.
- Uphold all service standards, policies, and appearance/grooming expectations.
- Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
- Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
- Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
- Investigate and resolve room discrepancies.
- Maintain full knowledge of reservation and property management systems.
- Support training and onboarding of new front office team members.
- Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
- Monitor and maintain front office systems and equipment.
- Ensure team member compliance with policies.
- Provide local area information to guests using available resources.
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