Guest Services Assistant - Mandarin Speaking
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
Key details
- Location
- Nusa Dua, Indonesia
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–4 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.
JOB SPECIFIC TASKS
- Support a team to make sure the arrival date & preview date are the same with the company system
- Make a Pre-Arrival call or email to confirm the arrival date & preview date
- always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
- update the information to GRA/gallery regarding meet & greet on check-in process
- provide passport form to guest on check-in process or preview time
- welcoming guests on arrival & requalified to ensure all data valid
- make friendly reminder call to make sure the preview on time
- provide information area & facilities, make sure guest on satisfaction.
- anticipate guest needs & build rapport with guest
- address guest complaints & escalate to the manager when needed.
- Ensure Compliance with health & quality standards
CANDIDATE PROFILE
- Minimum of HSK 4 of Mandarin proficiency
- Minimum of one (1) year of experience in administration, data entry, or a related field.
- Proficiency in English (additional language required for certain positions)
- Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
- Ability to work under pressure, manage multiple priorities, and be a self-starter.
- Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
- Excellent organizational and attention to detail skills.
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
Analytical Skills
- Learning
Administration
- Organization
Personal Attributes
- Integrity
- Positive Demeanor
- Dependability
- Stress Tolerance
- Adaptability/Flexibility
- Presentation
Communications
- Listening
- Communication
- English Language Proficiency
- Applied Reading
Interpersonal Skills
- Diversity Relations
- Teamwork
- Interpersonal Skills
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Get jobs like this as soon as they're posted
Talnox checks company career sites all day and ranks every opening against your profile. Free to join.