Healthcare Assistant - UAEN

Summary

To support and demonstrate our NMC Nursing Mission, Vision, and Values:

Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.

Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:

• Do the right thing

• Be the patient’s advocate

• Be open and transparent

• Deliver safe, compassionate care

• Recognize the uniqueness of each patient

• Contribute to an outstanding patient’s experience

• Engage with and contribute to, a learning culture

• Lead and influence changes in healthcare

Our Nursing Values: We will achieve this through our core values:

• Safety

• Excellence

• Ethics

• Trust

• Collaboration

The post holder will work under the direct supervision of the Registered or Assistant Nurse and with other team members, will uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient bystanders all the time, every time.

Key Accountabilities

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.

The post holder will:

• Always speak up if safety is a concern

• Treat all patients with kindness, respect and compassion.

• Recognize and work within the limits of their own competence

• Take responsibility for their own actions

• Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.

• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely

• Maintain up-to-date mandatory training requirements

• Be willing to learn new skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.

• Participate in Performance Improvement Plans when required

• Share knowledge and skill with others, in order to improve patient care and service

Quality Assurance and Governance:

• Speak up, if something isn't right.

• Maintain awareness of and comply with, the NMC Policies and Procedures

• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required

• Uphold the regulatory and accreditation standards

• Continually seek to improve the service of and care delivery for patients and their families

• Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner

• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and service

• Promote customer service based on NMC patient satisfaction results.

• Share best practices and quality patient outcomes through audit.

• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.

• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®

Professional:

• Act as a positive role model for all support staff

• Attends meetings as requested

• Must have insight of own behaviour on others

• Assist in the assessment, planning, implementation and evaluation of programmes of care under the direct supervision of registered nursing staff.

• Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.

• Ensure General, Unit Specific and IP/OP specific competencies have been assessed as competent and signed off according to the NMC Nursing (et al) Competency Framework. HCA (licensed) competencies are shown in the table below: