Healthy Incentives Program (HIP) Coordinator

The Department of Transitional Assistance (DTA) is seeking applicants for the Healthy Incentives Program (HIP) Coordinator position. The HIP Coordinator is responsible for reviewing and analyzing data and operations, identifying program needs, and recommending improvements to policies, procedures, and program delivery.

This role also involves collaborating with agency staff and external partners, as well as coordinating and monitoring unit activities to ensure effective operations and compliance with established standards. The duties listed below are not all-inclusive.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Coordinate and monitor cross-functional activities to ensure effective, compliant HIP and SNAP CSA operations aligned with program goals.
• Review and analyze operational procedures, systems, and workflows to identify inefficiencies and gaps
• Lead and coordinate special projects and process improvements, managing timelines, tracking progress, and evaluating results.
• Participate in analytics discussions on HIP usage and analyze data to improve processes, track progress, and inform stakeholders.
• Monitor team workflows and outcomes to identify systemic issues and lead implementation of sustainable solutions
• Draft reports, memos, and other forms of communication for various audiences.
• Collect, analyze, and report data to improve processes, track progress, and inform stakeholders.
• Perform other duties as assigned

Required Qualifications:

• Possession of a Massachusetts Motor Vehicle Operator’s license is required for travel-related assignments.

Preferred Qualifications:

• Knowledge of federal, state, and local government systems, including the laws, rules, and regulations of government benefit programs.
• Knowledge of the mission, goals, and objectives of SNAP.
• Knowledge of the needs of low-income individuals and families.
• Knowledge of DTA local office practices.
• Excellent oral and written communication skills.
• Highly skilled in execution and implementation of a public-facing program
• Knowledge of the principles and practices of human resource management, including behavioral techniques, planning, forecasting, organizational development, etc.
• Knowledge of the development of best practices.
• Knowledge of data collection and analysis methodologies.
• Knowledge of project monitoring and evaluation systems.
• Knowledge of methods and techniques of policy analysis.
• Proficiency using Microsoft Word, Excel, and PowerPoint to produce formatted documents
• Ability to design and implement planning, policy, research, and evaluation processes.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every six people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment support.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

The Department of Transitional Assistance (DTA) is seeking applicants for the Healthy Incentives Program (HIP) Coordinator position. The HIP Coordinator is responsible for reviewing and analyzing data and operations, identifying program needs, and recommending improvements to policies, procedures, and program delivery.

This role also involves collaborating with agency staff and external partners, as well as coordinating and monitoring unit activities to ensure effective operations and compliance with established standards. The duties listed below are not all-inclusive.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Coordinate and monitor cross-functional activities to ensure effective, compliant HIP and SNAP CSA operations aligned with program goals.
• Review and analyze operational procedures, systems, and workflows to identify inefficiencies and gaps
• Lead and coordinate special projects and process improvements, managing timelines, tracking progress, and evaluating results.
• Participate in analytics discussions on HIP usage and analyze data to improve processes, track progress, and inform stakeholders.
• Monitor team workflows and outcomes to identify systemic issues and lead implementation of sustainable solutions
• Draft reports, memos, and other forms of communication for various audiences.
• Collect, analyze, and report data to improve processes, track progress, and inform stakeholders.
• Perform other duties as assigned

Required Qualifications:

• Possession of a Massachusetts Motor Vehicle Operator’s license is required for travel-related assignments.

Preferred Qualifications:

• Knowledge of federal, state, and local government systems, including the laws, rules, and regulations of government benefit programs.
• Knowledge of the mission, goals, and objectives of SNAP.
• Knowledge of the needs of low-income individuals and families.