Infrastructure Administrator

Essential Job Duties:

• Install, configure, administer, maintain, patch, and upgrade Microsoft Windows Server and related enterprise infrastructure technologies.

• Support core infrastructure and identity services including Active Directory, Group Policy, DNS, DHCP, certificate services, file services, Microsoft Entra ID, Microsoft 365, Google Workspace, Azure-connected services, and hybrid identity technologies.

• Administer and support enterprise virtualization platforms and associated server infrastructure, including provisioning, configuration, monitoring, troubleshooting, performance, and lifecycle management.

• Monitor the health, availability, capacity, and performance of infrastructure systems; investigate alerts, service degradation, failures, and other abnormal conditions.

• Perform and support patching, vulnerability remediation, infrastructure hardening, identity and access controls, certificate management, and other activities required to maintain secure and supportable systems.

• Support enterprise backup, storage, recovery, and business continuity technologies, including validation and troubleshooting of backup and recovery processes.

• Diagnose and resolve infrastructure issues involving servers, operating systems, authentication, virtualization, storage, security controls, and network connectivity; perform root-cause analysis as appropriate.

• Install and maintain physical server and datacenter infrastructure, including equipment installation, rack and cable management, hardware replacement, and physical troubleshooting.

• Support campus network infrastructure as needed, including switches, wireless access points, VLANs, firewalls, VPN technologies, network connectivity, and structured cabling.

• Troubleshoot network-related issues and collaborate with the infrastructure team, including the Senior Infrastructure Engineer and Network Engineer, on network changes, implementations, troubleshooting, and escalations.

• Assist with infrastructure automation, scripting, configuration management, monitoring, and other initiatives designed to improve operational consistency, reliability, and efficiency.

• Provide infrastructure escalation support to service desk, applications, and other IT teams and collaborate across technical teams on incident and problem resolution.

• Own assigned technical tasks and project deliverables and contribute to infrastructure modernization, cybersecurity, cloud, systems, networking, and technology transformation initiatives.

• Collaborate with CampusWorks CoEs, vendors, consultants, and institutional stakeholders on infrastructure operations, implementations, projects, procurement, licensing, and technology lifecycle management.

• Create and maintain accurate technical documentation, including system configurations, procedures, diagrams, troubleshooting information, knowledge articles, incidents, requests, changes, and project activities.

• Follow established change management, security, technical, and operational standards while exercising appropriate independent judgment and escalating higher-risk or architecturally significant matters when necessary.

• Provide after-hours support for scheduled maintenance windows and infrastructure emergencies as needed and perform other duties based on CampusWorks and client operational requirements.

Required Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. Four or more years of directly relevant professional experience may be considered in lieu of formal degree requirements.

• Minimum of 3 years of relevant professional experience supporting enterprise systems, server infrastructure, datacenter technologies, networking, or a comparable technical environment.

• Working knowledge of Microsoft Windows Server administration and core enterprise technologies including Active Directory, Group Policy, DNS, DHCP, authentication, and identity management.

• Experience supporting virtual server environments and a working understanding of enterprise virtualization concepts.