Intern, Customer Relation Management
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Key details
- Location
- Ho Chi Minh City, Vietnam
- Work style
- Onsite
- Level
- Intern
- Job type
- Internship
- Function
- other
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
Mercedes-Benz Group AG is one of the world's most successful automotive companies. Mercedes-Benz AG, the Group is a leading global supplier of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing, leasing, car subscription and car rental, fleet management, digital services for charging and payment, insurance brokerage, as well as innovative mobility services. With roughly 172,000 people worldwide, Mercedes-Benz AG operates in nearly every country of the world and has production facilities in Europe, North and Latin America, Asia and Africa.
Mercedes-Benz Vietnam Ltd. (MBV), a joint venture with the German-based Mercedes-Benz AG and SAMCO, was incorporated on the 14th of April in 1995. MBV has been tasked with the assembly and distribution of passenger cars. Since our foundation in 1995, we have been a key player in the local automotive industry, especially in the luxury segment.
- Supporting dealer and customer inquiries on parts information, order status, and ETA, including attending daily shop floor meetings.
- Supporting the checking, verification, and handover of parts invoices and delivery documents to Logistics Operations Management (LOM).
- Managing dealer back orders in the system and coordinating updates on order status and ETA with relevant teams.
- Coordinating with dealers’ parts teams and internal departments for parts information, documentation, and reporting.
- Performing administrative support tasks and other job-related duties as assigned
Mercedes-Benz Group AG is one of the world's most successful automotive companies. Mercedes-Benz AG, the Group is a leading global supplier of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing, leasing, car subscription and car rental, fleet management, digital services for charging and payment, insurance brokerage, as well as innovative mobility services. With roughly 172,000 people worldwide, Mercedes-Benz AG operates in nearly every country of the world and has production facilities in Europe, North and Latin America, Asia and Africa.
Mercedes-Benz Vietnam Ltd. (MBV), a joint venture with the German-based Mercedes-Benz AG and SAMCO, was incorporated on the 14th of April in 1995. MBV has been tasked with the assembly and distribution of passenger cars. Since our foundation in 1995, we have been a key player in the local automotive industry, especially in the luxury segment.
- Supporting dealer and customer inquiries on parts information, order status, and ETA, including attending daily shop floor meetings.
- Supporting the checking, verification, and handover of parts invoices and delivery documents to Logistics Operations Management (LOM).
- Managing dealer back orders in the system and coordinating updates on order status and ETA with relevant teams.
- Coordinating with dealers’ parts teams and internal departments for parts information, documentation, and reporting.
- Performing administrative support tasks and other job-related duties as assigned
Who we are looking for:
- A Vietnamese citizen with full legal eligibility to work in Vietnam.
- Currently an undergraduate student majoring in Logistics, Supply Chain Management, Industrial Engineering, Automotive, or a related field, and able to remain a student throughout the 6-month internship period, including the end of April 2027.
- Demonstrates strong data management and coordination skills, with the ability to support operational tracking and reporting.
- Possesses good communication skills in both Vietnamese and English, enabling effective collaboration with multiple internal stakeholders.
- Shows excellent time management and multitasking abilities, with the capability to work independently in a fast-paced environment.
- Detail-oriented, careful, flexible, and reliable, with a strong sense of responsibility and teamwork.
- Proficient in Microsoft Office (especially Excel and PowerPoint) for data analysis and reporting.
- Basic knowledge of technical drawing and Computer-Aided Design (CAD) is a plus.
- Strong presentation skills are preferred.
REQUIRED DOCUMENTS when applying:
- Your CV
- A Confirmation of Enrollment letter (giấy xác nhận đang là sinh viên) from your university is required. This letter should include your expected graduation date with your school's official stamp to be valid. (This is NOT an introduction letter, nor an academic transcript).
- Important: Please note that if you submit your CV without the Confirmation of Enrollment letter, your CV will not qualify to move on to the next step and will be kept pending until you submit the required documents
Who we are looking for:
- A Vietnamese citizen with full legal eligibility to work in Vietnam.
- Currently an undergraduate student majoring in Logistics, Supply Chain Management, Industrial Engineering, Automotive, or a related field, and able to remain a student throughout the 6-month internship period, including the end of April 2027.
- Demonstrates strong data management and coordination skills, with the ability to support operational tracking and reporting.
- Possesses good communication skills in both Vietnamese and English, enabling effective collaboration with multiple internal stakeholders.
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