JD Young Costumer Support Internship

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Your Program

You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.

What You'll Do

• Support Account Managers in developing and maintaining relationships with large enterprise clients and assist with sales and business development activities.
• Assist in preparing client proposals, sales materials and tailored solutions based on customer procurement needs.
• Conduct market and client research to identify business opportunities and provide insights on customer and industry trends.
• Coordinate with internal teams to support procurement, payment, after-sales and other client-related activities.
• Support day-to-day account management and customer communication to improve customer experience, satisfaction and long-term relationships.

About You

• Bachelor’s or Master’s degree in Business, Marketing, Sales, Economics, Finance, Management or a related field, graduating in 2026 or 2027.
• Available to commit to a full-time, 6-month internship.
• Fluent in English and Chinese (Mandarin), with strong verbal and written communication skills.
• Strong interest in sales, account management, business development and working with enterprise clients.
• Strong communication, problem-solving and organisational skills, with a proactive and customer-focused approach.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com.