Lead Case Manager

• Meet regularly with Case Managers to staff caseloads and keep abreast of current issues. Keep the team informed of program information. Provide Quality Assurance and regulatory compliance to client files. Provide ongoing program evaluation and recommendations to the Program Director and/or the Program Manager for continuous growth and quality. Prepare and submit monthly program reports. Produce reports as requested by the Program Directors.
• Manage office/staff coordination, client flow, client complaints, and Crisis Management.

• Ensure all incidents reports are documented in a timely manner and in compliance with agency policies and procedures.

• Provide guidance and direction on safety and security practices.

• Provide guidance and direction of food services protocols.

• Maintain inventory of shelter facility supplies, food pantry items and donations.

• Advocate for and facilitate clients’ access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build a database of community resources. Provide referrals to community resources as needed.
• Provide proactive follow-up to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem-solving, and identification of resources to assist with the reintegration of participants in the community.
• Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include an intake interview to determine the client’s needs, goals, and eligibility. Assist participants in the development of a strength-based/solution-focused housing stability plan/individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
• Develop and manage comprehensive outreach/working relationships with stakeholders, including other community members, particularly realtors, landlords, property owners, and property managers. Design, implement, and evaluate an annual landlord/property recruitment and retention plan. Networks and collaborates with area Housing Resources and maintains a presence at all meetings. Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.
• Apply knowledge of residential lease agreements to educate clients of their tenant rights and responsibilities. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing. Assist participants in locating and securing housing of their choice. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors). Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
• Be active in and network at monthly community groups and events. Provide presentations at various community groups in assigned rural and metropolitan areas. Promote the success and reputation of the Endeavors programs. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
• Document daily case notes as needed; maintain comprehensive client files. Coordinate with the Financial Assistance Coordinator for payment to third parties. Keep the client informed of actions/payments being made. Work with the Financial Assistance Coordinator to ensure timely third-party payments. Review all payments made on a monthly basis to ensure appropriateness and relevance to service plans
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."