Operational Business Analyst

Operations Business Analyst

This is an on-site position in our St. Louis, MO office.

Are you someone who can look at business performance, spot what others may be missing, and use data to uncover what is driving the results?

The Operations Business Analyst reports to Recovery Operations and serves as a shared analytical resource across Recovery Operations, Operational Excellence, and Finance. This role uses business analysis, operational data, and Power BI to identify performance changes, bottlenecks, discrepancies, risks, and opportunities that require action.

You will build and maintain operational dashboards that make business performance visible, but the role goes well beyond reporting. You will investigate what the data is telling us, determine why performance is changing, identify where processes or results are breaking down, and provide clear, actionable insights that help business leaders determine where action is needed.

The ideal candidate combines strong business judgment with hands-on analytical capability. You can build a Power BI dashboard, but more importantly, you know what to look for, what questions to ask, and how to turn what you find into meaningful business insight.

What You'll Do

Identify Performance Issues & Opportunities

• Monitor operational and financial performance to identify bottlenecks, discrepancies, trends, risks, and emerging opportunities.
• Analyze productivity, inventory quality, throughput, recovery performance, capacity, cycle time, and financial results.
• Conduct root-cause analysis to understand why performance is improving, declining, or deviating from expectations.
• Identify issues that may require operational, process, workflow, or technology changes.
• Translate findings into clear, actionable insights for business leaders.

Build Performance Visibility

• Develop and maintain Power BI dashboards and reports that provide meaningful visibility into business performance.
• Define, monitor, and analyze KPIs that measure operational effectiveness and financial outcomes.
• Analyze data across multiple sources to identify discrepancies, relationships, and performance drivers.
• Improve reporting consistency, data quality, and metric integrity.
• Develop focused analyses when existing dashboards or reporting do not fully explain business performance.

Measure Business Impact

• Establish baselines and measures of success for operational and process improvements.
• Evaluate the impact of workflow changes, process improvements, and automation initiatives.
• Determine whether implemented changes are producing the intended operational and financial results.
• Develop scenario analyses, forecasts, and performance projections to support business decisions.
• Identify new risks, opportunities, or performance issues revealed by changing results

Partner Across the Business

• Work closely with Recovery Operations, Operational Excellence, and Finance to investigate business performance and surface opportunities for improvement.
• Provide the analysis and insights needed to help leaders prioritize where action is required.
• Partner with Operational Excellence by providing the data, root-cause analysis, and performance insights needed to inform process and solution design.
• Communicate findings clearly to both operational and executive audiences.
• Follow improvements through implementation to measure results and identify additional opportunities.

Qualifications

Required

• Bachelor’s degree in Business, Finance, Economics, Operations Management, Business Analytics, or a related field.
• 4+ years of professional experience analyzing business or operational performance, including identifying performance gaps, investigating root causes,
• Experience analyzing workflow, productivity, capacity, cycle time, inventory, and financial performance.
• Hands-on experience developing Power BI dashboards from requirements through deployment, including data modeling, DAX measures, KPI development, visualization, and dashboard design for business users.
• Advanced Excel skills and demonstrated ability to analyze complex operational and financial data.
• Strong written and verbal communication skills, including the ability to explain complex findings to non-technical business leaders.
• Experience using AI tools and technologies to improve analysis, research, reporting, productivity, and decision-making.
• Experience in healthcare, insurance, claims, revenue cycle, recovery, collections, or another transaction-intensive operating environment. (Preferred)

Who is Intellivo? 

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans. 

 

Benefits That Support You Inside and Outside of Work 

• Comprehensive medical, dental, and vision insurance
  
• 401(k) retirement savings plan with employer match
  
• Paid time off and paid holidays
  
• Company-paid life insurance and short-term and long-term disability coverage
  
• Employee Assistance Program with counseling, financial coaching, legal resources
• Health Savings Account with company contributions for eligible employees
  
• Wellness, healthcare advocacy, and pet benefits
  
• A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact