OPWDD QA Coordinator

Outsourcing Staffing Advantage is seeking an OPWDD QA Coordinator to support the Quality Assurance function by ensuring compliance with OPWDD regulatory requirements and agency standards. This role is responsible for assisting with internal audits, reviewing documentation, monitoring compliance, and preparing for external audits. The QA Coordinator will report findings to QA leadership and contribute to continuous quality improvement initiatives.

Key Responsibilities

1. Regulatory Compliance and Monitoring

• Maintain up-to-date knowledge of OPWDD regulations, policies, and guidance.
• Review documentation, processes, and practices to ensure compliance with regulatory and agency standards.
• Track regulatory updates and escalate compliance concerns to the QA Supervisor.

2. Internal Audits and Documentation Review

• Conduct internal compliance reviews and audits under the direction of QA leadership.
• Review records and documentation to identify compliance gaps, discrepancies, and trends.
• Document findings and report potential risks or irregularities to the QA Supervisor for follow-up.

3. Audit Preparation and Support

• Assist with external audit preparation by collecting, organizing, and reviewing required documentation.
• Identify potential audit concerns and communicate findings to the QA Supervisor.
• Support timely follow-up on audit-related requests and documentation needs.

4. Standardization and Quality Improvement

• Monitor adherence to standardized policies and procedures across programs and regions.
• Identify and report inconsistencies, compliance gaps, and areas for improvement.
• Support corrective action initiatives and promote consistent documentation and compliance practices agency-wide.

5. Collaboration and Communication

• Communicate findings and compliance concerns clearly and professionally to internal teams and QA leadership.
• Collaborate with program staff to support compliance and quality improvement efforts.
• Provide guidance and support to other coordinators, as needed, to promote consistency and team development.

Requirements

• Strong knowledge of OPWDD regulations and documentation requirements.
• C1 Advanced English and Spanish proficiency (verbal and written).
• Excellent attention to detail and organizational skills.
• Ability to review and analyze documentation for compliance.
• Strong written and verbal communication skills.
• Ability to collaborate across departments and manage multiple priorities.
• Ability to work independently and effectively in a remote environment.

Benefits

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekly incentives based on performance.
• Weekends off.
• Hiring bonus.
• Loyalty Bonus
• Annual Performance Salary Review Increases up to 10%
• Paid Breaks
• Growth opportunities.
• Referral bonus.
• National holidays pay double the hourly rate.
• US holidays off when applicable.
• Best work environment in Santiago.
• Morning shift available.
• Back-office positions.
• Paid Breaks
• Annual Performance & Salary Review
• Loyalty Bonus