Process Excellence Manager

Work Flexibility: Hybrid

Join a team focused on advancing operational excellence across global customer care and service operations. This leadership role drives continuous improvement, digital transformation, and performance optimization initiatives that support customer care, field service, clinical operations, digital support, and related functions. The position combines strategic leadership with hands-on execution to deliver standardized processes, measurable operational improvements, and scalable business solutions.

What You Will Do

• Lead enterprise-wide continuous improvement initiatives that enhance operational performance, customer experience, productivity, and service delivery metrics.
• Define, monitor, and improve key performance indicators including turnaround time, first-time quality, service levels, customer satisfaction, backlog management, and productivity.
• Direct cross-functional teams in the implementation of process optimization, workflow automation, systems integration, and digital transformation projects delivered on schedule and within budget.
• Manage, develop, and support a team of professionals through performance management, workforce planning, succession planning, coaching, and training activities.
• Partner with business leaders to prioritize improvement opportunities, allocate resources, standardize processes, and implement data-driven solutions that improve quality, compliance, and operational efficiency.

What You Will Need

Required:

• Bachelor’s degree.
• Minimum 8 years of professional experience in operations, continuous improvement, customer care, service operations, or a related field.

• Minimum 3 years of experience leading continuous improvement initiatives within a regulated environment.
• Experience applying Lean, Six Sigma, Kaizen, Value Stream Mapping, Business Process Management, or related process improvement methodologies.
• Experience leading cross-functional initiatives involving process optimization, operational transformation, or change management.

Preferred:

• Master’s degree in business administration, Engineering, Operations Management, or a related discipline.
• Experience with workflow automation, business systems validation, SAP, or service management platforms.
• Experience using analytics and visualization tools such as Power BI, Tableau, or similar technologies.

  

 

USN: $118,000 - $196,700 USD Annual

  

 

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.