Process Executive - Settlements

Reporting Line:  Trade Operations Manager

Department: Trade Operations-Settlements

Role Purpose Statement

The overall responsibility of the Settlement Specialist is the accurate and timely input of commodity purchase and sales orders/contracts including amendments in the system (SAP), load order creation and application for Rail, Truck and Barge movements, create and apply tickets in SAP, Purchase and sales execution in SAP, freight adjustments, quality claim settlement, payment proposal creations as well as preparation of daily reports as per business requirement.

Key Interfaces: Internal – External

Interaction with trading, execution, sales, plant, controller, accounting, finance desks, also direct communication with third parties suppliers/buyers, surveyors and agents.

Dimensions

Main Accountabilities

Key Performance Indicators (KPIs)

• In-put of purchase and sale orders/contracts and relevant amendments in the system (SAP).
• Load order creation and application in SAP.
• Execute Purchase and sales order.
• Create and apply tickets in SAP.
• Handle freight adjustments
• Creation and up-dation of Billing String.
• Issuance of invoices, credits, debits notes..
• Manage Customer queries and complains related to Quality, transportation and incorrect material.
• Claim settlement,
• Preparing daily reports like plant reports, missed pickup, detention, cancellation, contract balance report as prepared and issued on time.
• Close coordination with internal and external interfaces on day to day activities.
• Effective communication on all day to day operation related activities with various stakeholders.
• Work in coherence to achieve self and team goals.
• Daily status update and report issues to the manager, for timely resolution.
• Should be flexible to work in US shift as per business requirement.

• Turnaround time in the document delivery and collection.
• Accuracy in the related process.

Knowledge, Skills and Experience

Competencies

• Degree in Business Administration, Logistics or related field.
• Desirable minimum 2-3 years of experience in International Agri-commodity execution/finance..
• Advanced in both written and verbal English. Knowledge of any other foreign language(s) would be an advantage.
• Computer proficiency (SAP, Analytical tools, MS Office).

• Customer Focus.
• Continues Improvement.
• Attention to details.
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Decision-Making

• Strong customer service, communication skills/soft skills.
• Attention to details, process oriented and analytical skills.
• Flexible and adaptive to changing conditions in the business/market environment.
• Work well as part of a team to achieve a common objective.
• Effective decision making and problem solving.