Process Expert, GBS Customer Service and Support
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Key details
- Location
- Chongqing, China
- Work style
- Onsite
- Level
- Senior
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
Customer Relationship Management
- Quick response and provide solutions for problem solving to meet customer requirements.
- Continue to improve customers' satisfaction and meet customers' service level.
- Cooperate with service providers to solve local customs/trucking problems.
- Well manage the key/VIP accounts.
Operational
- Plan shipments and input into system based on customer requirements.
- Track Accounts Receivables.
- Work with documentation team to make sure shipments well closed.
- Prepare regular reports for customers.
- Meet/exceed individual KPIs, including productivity, on-time response, accuracy, etc.
General Education
Bachelor's Degree or equivalent level in shipping profession or related fields.
General Experience
Associate - Working experience in international logistics industry is a plus.
Customer centric.
Specialist - Minimum 2 years of relevant working experience. Good business communication (verbal & written) and presentation skills.
Senior Specialist - Minimum 5 years of relevant working experience. Sound knowledge of shipping basis, transportation basis, and customs regulations.
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