Product Ops Analyst

Primary function:
Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements

Principal duties & responsibilities:
·      Gather, review and analyse data to provide answers to questions that will drive decision around improving Transportation Decisions.
·      Partner with Product, Data Engineering, Product Engineering team to drive meaningful decisions
·      Perform data analysis and research to identify new opportunities to improve overall metrics.
·      Analyse underlying trends to identify potential product issues and improvements to the existing product features.
·      Test and Monitor new features on production to ensure new features are working as expected.
·      Collaborate with product Managers to drive defect management with engineering team to ensure production environment runs without any critical defects
·      Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects.
·      Support peak volumes by executing key tasks defined specific for peak season.

Job requirements:
·      Graduate in any discipline with 3 to 4 years’ experience.
·      End to end understanding Transportation and Supply chain processes.
·      Data analysis and reporting skills.
·      Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required.
·      Power BI & Google Cloud Platform will be an added advantage.
·      Good organisational, prioritising and problem solving skills and ability to multi-task.
·      Excellent communication skills.

Desired requirements:
·      SQL skills
·      Data analytics
·      People management experience.
·      Reporting and Dashboarding in looker / Power BI