Product Technical Support Junior Associate Consultant (Intern)
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Key details
- Location
- Jacksonville, FL, United States
- Work style
- Onsite
- Level
- Intern
- Job type
- Internship
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2w ago
Skills
About the role
About Us
Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).
- Assisting the MBUSA product technical support service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
- Participating in component level tear down and root cause analysis
- Interfacing with the other business units of MBUSA on PTS’s behalf in conjunction with the engineers in order to support our dealers and products
- PDI new fleet vehicles
- Maintain current test and buy back fleets
About Us
Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).
- Assisting the MBUSA product technical support service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
- Participating in component level tear down and root cause analysis
- Interfacing with the other business units of MBUSA on PTS’s behalf in conjunction with the engineers in order to support our dealers and products
- PDI new fleet vehicles
- Maintain current test and buy back fleets
Required Qualifications:
- Students who are currently enrolled in a Bachelors or Master’s program or have graduated no more than 12 months prior to internship start date.
- Available from September 2026 to February 2027
- 28 hours maximum per week
- Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
- Automotive dealership experience
Preferred Skillset:
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
- Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
- Strong technical mindset, automotive based diagnostics experience preferred
PowerBi and experience constructing and editing dashboards
Database and data management skills, reporting, and interpretation
Strong oral and written communication skills specifically with respect to technical writing
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Required Qualifications:
- Students who are currently enrolled in a Bachelors or Master’s program or have graduated no more than 12 months prior to internship start date.
- Available from September 2026 to February 2027
- 28 hours maximum per week
- Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
- Automotive dealership experience
Preferred Skillset:
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
- Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
- Strong technical mindset, automotive based diagnostics experience preferred
PowerBi and experience constructing and editing dashboards
Database and data management skills, reporting, and interpretation
Strong oral and written communication skills specifically with respect to technical writing
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
13470 International Parkway (US32218B)
13470 International Parkway
Jacksonville, 32218
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