Program Coordinator - Multi-Board Unit - Contractor

The Massachusetts Department of Public Health's (DPH) Bureau of Health Professions Licensure (BHPL) is seeking a contracted Program Coordinator to support the daily operations of the Multi-Board Unit. The Multi-Board Unit supports the Boards of Registration of Nursing Home Administrators, Respiratory Care, Genetic Counselors, Naturopathy, Perfusionists, and the Board of Certification of Community Health Workers.

The Program Coordinator will review and evaluate licensure applications and renewal processes, support board meeting activities, maintain records and reports, respond to applicants and licensees, coordinate with internal and external stakeholders, and assist with special projects and operational improvements across the Multi-Board Unit.

To be successful in this role, candidates should be highly organized, able to maintain accurate records, communicate clearly and professionally, work independently, exercise sound judgment, and manage multiple priorities in a regulatory environment.

Duties and Responsibilities (these duties are a general summary and are not all inclusive):

• Review and evaluate applications and processes for initial and renewal licensure for the six licensing boards within the Multi-Board Unit.

• Review and analyze data and operating procedures and recommend methods to improve the efficiency and effectiveness of unit operations.

• Create reports, maintain spreadsheets and electronic records, and compile and analyze statistical information for assigned projects.

• Organize and support record-retention projects and maintain accurate board and licensing records.

• Assist with board meeting activities, including preparing and redacting meeting packets, documentation, meeting notes, and minutes.

• Respond to telephone and email inquiries from applicants, licensees, professional organizations, schools, and other stakeholders and make appropriate referrals.

• Maintain and update board webpages and develop educational materials and responses to frequently asked questions in coordination with board leadership.

• Review applications with board leadership and legal counsel to assess whether regulatory requirements and established criteria are met.

• Communicate with applicants regarding deficiencies, questions, issues, and application status and support continuing education audits of licensees.

• Participate in the configuration, testing, and rollout of new functionality in the e-Licensing Excellence (eLX) licensing system for Multi-Board programs.

• Maintain liaison with other DPH units and local, state, and federal agencies and coordinate activities with licensing application and examination vendors.

• Perform related duties and special projects as assigned.

Preferred Qualifications:

• Ability to maintain accurate records and work accurately with names, numbers, codes, and symbols.

• Ability to gather information by questioning individuals and examining records and documents and to assemble information in accordance with established procedures.

• Strong written and verbal communication skills, including the ability to write concisely and present information in a logical sequence.

• Strong organizational skills and the ability to manage multiple assignments and priorities.

• Ability to work independently and exercise sound judgment.

• Ability to deal tactfully with others and establish and maintain effective working relationships with individuals from diverse backgrounds.

• Knowledge of general report-writing methods and the ability to prepare and use charts, graphs, tables, spreadsheets, and other electronic records.

• Ability to follow oral and written instructions and adapt to changing operational needs.

Additional Contract Information:

· Period of Service: 11/1/2026 – 10/31/2027

· Benefits are unavailable with the exception of sick leave accruals

· Contracts are renewable, subject to Department approval, performance, and allocation of funds

· All employees will be paid on a biweekly basis and must have direct deposit

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health​

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

The Massachusetts Department of Public Health's (DPH) Bureau of Health Professions Licensure (BHPL) is seeking a contracted Program Coordinator to support the daily operations of the Multi-Board Unit. The Multi-Board Unit supports the Boards of Registration of Nursing Home Administrators, Respiratory Care, Genetic Counselors, Naturopathy, Perfusionists, and the Board of Certification of Community Health Workers.

The Program Coordinator will review and evaluate licensure applications and renewal processes, support board meeting activities, maintain records and reports, respond to applicants and licensees, coordinate with internal and external stakeholders, and assist with special projects and operational improvements across the Multi-Board Unit.

To be successful in this role, candidates should be highly organized, able to maintain accurate records, communicate clearly and professionally, work independently, exercise sound judgment, and manage multiple priorities in a regulatory environment.

Duties and Responsibilities (these duties are a general summary and are not all inclusive):

• Review and evaluate applications and processes for initial and renewal licensure for the six licensi