Retail Store Team Member

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring individuals to join our team at our new Retail Store & Experience Center in Champaign Illinois!

This is a part-time, on-site position in Champaign Illinois. The store will be open seven days a week, generally from 9:00 a.m. to 8:00 p.m., with shorter weekend hours. A standard work schedule will consist of working 15-25 hours a week with weekends required. A permanent schedule will be determined after hire based on store needs and staffing requirements.

Typical pay for this position is $16-18 an hour. The final offer for this position will be based on the unique experience and qualifications of the candidate selected.

The ECTM (Experience Center Team Member) will be responsible for bringing the Horizon Hobby RC experience to life for every guest who walks through the door. This is more than a traditional retail sales position. ECTMs will create an environment where customers can see, touch, try, learn, and experience RC firsthand. The ideal ECTM will be enthusiastic to help guests discover & understand RC but most importantly create memorable experiences to grow the RC hobby.

Key Responsibilities

• Create a welcoming, energetic, and personalized experience for every guest.
• Teach first-time users basic RC operation by helping them build confidence in the RC hobby.
• Create excitement for upcoming activities and encourage customers to return and participate.
• Demonstrate RC vehicles and products in an engaging, informative, safe, and understanding way.
• Stay current on new products, promotions, featured items and community events.
• Help prepare event spaces by welcoming & registering participants, explaining activities, assisting customers and resetting equipment.
• Follow established procedures for customer transactions including purchases, returns and general technical support.
• Keep merchandise faced, organized, correctly located, replenished, and easy for customers to explore.
• Follow all safety procedures when operating, demonstrating, charging, handling, and or storing RC products and batteries.
• Treat products, facilities, equipment, and customers with care and respect.
• Performs other duties as assigned within the scope of the position.
  

Customers should leave the store feeling welcomed rather than intimidated.

Beginners will understand where to start.

Experienced hobbyists will be discovering something new.

Kids and families will have the opportunity to experience RC firsthand.

Qualifications

• Previous customer service, in retail, hospitality, entertainment, recreation, or sales experience is required.
• Strong communication and interpersonal skills are required.
• Comfortable approaching and engaging with people of different ages and experience levels.
• Previous RC hobby experience is preferred.
• Excitement, curiosity, and the willingness to learn.
• Comfortable demonstrating RC vehicles and equipment.
• Comfortable working where responsibilities can shift throughout the day based on customer traffic, events, demonstrations, and business needs.
• Represent Horizon Hobby's brand and culture in a positive professional way.

Physical Requirements

• Occasional lifting of supplies and materials
• Ability to sit or stand for extended periods while working on a computer
• Ability to bend, reach, squat, and lift or carry products periodically

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits & Other Perks

• 401(k) with a company match
• Paid Time Off
• Paid Holidays
• Internal Rewards
• Discounts on Products

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.

Horizon Hobby, LLC is an equal opportunity and E-Verify employer