Security Dispatch Supervisor

SUMMARY:

Responsible for the effective functioning of the Security Dispatch Centers in accordance with established policies, procedures, and controls. Responsible for maintaining close, continuous surveillance of all assigned non-gaming areas and the entire property, in order to protect life and property at the casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervise the daily activities of the Security Dispatch 2 team, ensuring that all tasks and incidents are handled efficiently and effectively.
• Monitor the performance of the Security Dispatch 2 team, providing regular feedback, guidance, and coaching to promote professional development and growth
• Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining employees, as needed.
• Maintain security-related documentation, including incident reports, logs, and records, ensuring that all required information is accurate, complete, and up-to-date.
• Ensure that all security personnel receive the necessary training, resources, and support to carry out their duties effectively.
• Acts as a back-up to Security Dispatcher 2 on assigned shift, and assumes their duties when necessary.
• Respond to security incidents, ensuring that appropriate actions are taken to protect guests, employees, and property.
• Coordinate with other departments, law enforcement, and regulatory agencies as necessary to address security-related issues and concerns.
• Directs the flow of security reports/information to the appropriate areas while maintaining the highest level of confidentiality according to established protocols, policies, and procedures.
• Assigns Security Officers as needed to detail and requests for personnel from other departments as well as responding to outside agencies as needed.
• Notifies Shift Manager/ Assistant Shift Manager/Floor Supervisor of any pertinent conditions as needed and as directed.
• Promotes positive guest and employee relations through prompt, courteous and efficient service.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Acts as a representative of the property, in meeting with guests, employees and witnesses, to investigate security-related incidents.
• Maintains knowledge of all department Policies and Procedures, the Emergency Action Plan, Crisis Communication Plan, as well as standard operating procedures of Local Law Enforcement and Emergency Medical Services as applies to the Casino and its attendant properties.
• Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development. Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Assists in the direct supervision of all Security Dispatcher 2 staff.

QUALIFICATION REQUIREMENTS:

Two (2) or more year of experience in security or law enforcement or related field. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred. Some college preferred.

SPECIAL QUALIFICATIONS:

Computer literate in Microsoft Excel, Access and Word, Outlook or related software as well as

current dispatch software packages. Strong communication and typing skills required. Ability to multi-task is critical as operations will include simultaneous use of surveillance, computer, radio, and emergency equipment in a responsible manner. Must possess excellent observational and communication skills. Must be able to keep personal and sensitive material or information confidential.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.