Senior Specialist, Fraud (L05)

Job Description:

Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com

 

ORGANIZATIONAL OVERVIEW: Fraud Operations team reviews potential fraud alerts triggered by the Fraud Strategies to help mitigate fraud risks across the lifecycle of a

customer. Additionally, the team caters to customers who have been victims of fraud by reporting, investigating and processing fraud cases.

This team is Spread across 7 sites in Asia and U.S. With this team You will gain some unique experiences, both at a functional and

leadership level.

 

ROLE SUMMARY/PURPOSE: The Senior Specialist Fraud will take Inbound calls to the applicants while providing fraud controls ensuring Compliance with regulatory

requirements and industry standards.

 

KEY RESPONSIBILITIES:

• Effectively respond and handle verbal/written inquiries from customers daily.
• Re-considering applications for credit approval.
• Validation of address on applications to promote First Call Resolution.
• Deliver on key performance metrices' -i.e. Productivity, Quality, Compliance, Schedule Adherence and Unscheduled Absenteeism.
• Delivering the required matrices on time while being compliant is important.

 

Required Skills & Knowledge:

 

• Minimum 10 + 2 or above.
• Minimum 0-3 years of experience.
• Should be flexible to work in night and rotational shifts and weekend coverage.
• Strong written and oral communication and interpersonal skills
• Demonstrated self-starter as well as a team player
• Ability to analyze data and offer effective solutions
• Demonstrated ability to handle and prioritize multiple tasks

 

WORK TIMINGS: Rotational Shifts and Rotational offs 8:00 AM EST to 12:00 AM EST.

Eligibility Criteria:

• Minimum 10 + 2 or above.
• Minimum 0-3 years of experience.

Job Family Group:

Fraud Operations