Supervisor, Clinical Documentation

Provider-Centered. Patient-Focused. Built for What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

As we continue to grow, we are looking for a dedicated Supervisor, Clinical Documentation who supports our mission through adhering to and perpetuating coding best practices across the clinic organization. The Supervisor role is responsible for maintaining collaboration between market operations and clinical documentation coding that results in the provision of an efficient, effective, accurate market performance.

Operating Responsibilities

• Work closely with coding manager to maintain cooperative working relationships with coders, educators, providers, and market operational staff
• Ensure skills and competencies of staff are maintained
• Provide day-to-day management of team members, including time management, monitoring daily work assignments and performance metrics
• Monitor work daily to prospectively identify problems and potential backlogs; collaborating with coding manager to plan and implement necessary steps to mitigate impact
• Create and maintain workflow and documentation logs to answer questions and provide guidance addressing coding scenarios, processes, and operational workflows
• Participate in the development and successful implementation of new, updated and/or modified procedures
• Is proactive and encouraging; sharing knowledge and skills with others, including the provision of technical mentoring and coaching of team members where appropriate
• Actively monitors coder accuracy and identifies needs for education, training and opportunities for improvement
• Communicates coder performance and development needs to coding manger and works collaboratively to address and implement performance improvement support methods
• Track coder production and quality metrics, providing feedback to coding managers and initiates first level coaching support and appropriately escalates continual and sustained performance issues to coding manager
• Ensure compliance with established coding guidelines, third party reimbursement policies, regulations, and accreditation guidelines
• Other duties as assigned

Specialized Knowledge and Skills

• A high level of personal accountability and ability to work independently
• Bias for action with a solution-oriented approach
• The ability to be flexible in an ambiguous and dynamic environment
• Strong communication skills
• Superior relationship and interpersonal skills with the ability to craft meaningful relationships across diverse stakeholder groups
• Proven leadership competency including the ability to motivate and develop teams and achieve results
• Prior experience leading a clinical documentation team preferred
• Experience with providing coding education in an outpatient environment preferred (Primary Care Practice highly preferred)
• Experience in conflict management and problem resolution
• Proficient with payer policies and guidelines
• Familiarity with Electronic Health Records (Athena, ECW, EPIC)
• Technology-savvy (Microsoft Office, Excel, Outlook)
• A low ego and humility; an ability to gain trust through good communication and doing what you say you will do

Education

• Bachelor's degree preferred
• Professional Coding Certification such as CPC, CCS, or CCS-P required; CRC would be a plus

Why you’ll Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Company paid life insurance
• Flexible time off + Vacation Exchange Program

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.