Support Coordinator

• Join us to support in the treatment of some of the most vulnerable in our communities, together we can make a difference

• Full time permanent position based in Cairns North

• SCHADS Level 4B ($46.70 - $50.25 p/h) + Salary packaging benefits + Leave loading

The Way Back Support Service (TWBSS) is a suicide after-care program designed to provide practical, compassionate support to people who have been discharged from hospital following a suicide attempt or crisis. The program aims to reduce the risk of suicide by offering coordinated, person-centred care that promotes safety, connection, and hope.

About the role

As a Support Coordinator, you’ll play a vital role in supporting people referred to Wellways by the North Queensland Primary Health Network (NQPHN) and the Cairns and Hinterland Hospital and Health Service (C&HHHS).

You’ll work alongside individuals and their families to:

• Provide non-clinical, recovery-focused support in the first three months following a suicide attempt
• Help participants develop and implement personalised safety and support plans
• Coordinate care and connect people to essential community and clinical services
• Build social connections and empower participants to engage with their recovery journey

This is a community-based role that will require travel throughout the Cairns and Hinterland region.

About you

You’re a compassionate, proactive professional who is confident engaging with people in crisis and helping them access the right supports. You bring a strong understanding of suicide prevention and mental health recovery, along with the ability to work independently and collaboratively.

You’ll also bring:

• Experience working with people with mental health challenges or those at risk of suicide
• Strong interpersonal and communication skills
• Ability to maintain boundaries while providing empathetic, person-centred care

What do you need?

• Relevant qualifications or commensurate experience in working in a support role for people with mental health conditions

• An understanding of recovery principles and/or strengths-based principles

• Evidence of the Right to work in Australia

• National Police Records Check,

• Blue and Yellow cards

• Driver Licence and willingness to travel

• NDIS Worker Orientation Module Certificate - 'Quality Safety and You' - free online course

What we can offer you:

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Paid Cultural Leave (where applicable)
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Monique Holland | Team Leader | Mholland@wellways.org 

Please submit your resume AND cover letter outlining your relevant personal experiences and what you would bring to the role.

Once you APPLY click here for a copy of the position description

This ad is subject to closing to end date if successful candidate is identified, previous candidates need not apply.

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Job Description Summary

Full time role, Make a difference in the lives of people navigating their recovery after a suicide attempt.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

Applications Close

13/10/2026