Systems Support & Eligibility Manager (IT Manager 1)

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The Systems Support & Eligibility Manager serves as a key leader within the Office of Information Services (OIS), guiding development teams, shaping modernization strategies, and supporting mission‑critical applications that directly impact service delivery to Ohioans. This role is ideal for an experienced application development leader who excels in mentoring technical professionals, designing scalable solutions, and bridging legacy mainframe knowledge with modern cloud technologies.

OIS is a dynamic, forward‑thinking IT organization dedicated to transforming enterprise systems and optimizing solutions for statewide services. The environment is collaborative and growth‑focused, offering opportunities to innovate, influence architecture decisions, and strengthen technical practices across the organization.

In this role, you will lead the team responsible for maintaining and modernizing the Support Enforcement Tracking System Refactored (SETS‑R). SETS‑R originated as a mainframe solution built on COBOL, IMS, and JCL, and has since been converted into a cloud‑hosted C#/.NET and SQL solution. Under your leadership, the team will continue supporting daily operations while driving the transformation of SETS‑R into a modern, containerized application aligned with best practices in Azure.

You will oversee development efforts, guide technical direction, manage staff performance, and collaborate with partners across ODJFS to ensure solutions are secure, scalable, and aligned with business needs. This position blends operational leadership with strategic influence, offering the opportunity to modernize a high‑impact system while strengthening team capabilities.

Duties include but are not limited to:

• Leading and overseeing the SETS‑R development team, ensuring high‑quality design, development, and implementation of enterprise applications.
• Driving modernization efforts using C#, .NET, MS SQL, and Azure, applying best practices for security, performance, scalability, and cost efficiency.
• Mentoring and developing team members through coaching, collaboration, code reviews, knowledge sharing, and continuous learning initiatives.
• Collaborating with project managers, business relationship managers, and IT leadership to align development work with organizational goals and deliverables.
• Translating business needs into scalable, maintainable technical solutions that support both legacy functionality and future modernization.
• Leading incident response and troubleshooting efforts for complex technical issues in production environments.
• Supervising staff through performance evaluations, training recommendations, career development planning, and ongoing support.
• Ensuring legacy mainframe knowledge is effectively applied to current operations while supporting a transition toward modern cloud‑based architecture.

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.
Akron - 172 S. Broadway Street, Akron, OH 44308.
Dayton - 6680 Poe Avenue, Dayton, OH 45414.

Travel: Occasional travel within the state of Ohio.

PN: 20040946.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The Systems Support & Eligibility Manager serves as a key leader within the Office of Information Services (OIS), guiding development teams, shaping modernization strategies, and supporting mission‑critical applications that directly impact service delivery to Ohioans. This role is ideal for an experienced application development leader who excels in mentoring technical professionals, designing scalable solutions, and bridging legacy mainframe knowledge with modern cloud technologies.

OIS is a dynamic, forward‑thinking IT organization dedicated to transforming enterprise systems and optimizing solutions for statewide services. The environment is collaborative and growth‑focused, offering opportunities to innovate, influence architecture decisions, and strengthen technical practices across the organization.

In this role, you will lead the team responsible for maintaining and modernizing the Support Enforcement Tracking System Refactored (SETS‑R). SETS‑R originated as a mainframe solution built on COBOL, IMS, and JCL, and has since been converted into a cloud‑hosted C#/.NET and SQL solution. Under your leadership, the team will continue supporting daily operations while driving the transformation of SETS‑R into a modern, containerized application aligned with best practices in Azure.

You will oversee development efforts, guide technical direction, manage staff performance, and collaborate with partners across ODJFS to ensure solutions are secure, scalable, and aligned with business needs. This position blends operational leadership with strategic influence, offering the opportunity to modernize a high‑impact system while strengthening team capabilities.

Duties include but are not limited to:

• Leading and overseeing the SETS‑R development team, ensuring high‑quality design, development, and implementation of enterprise applications.
• Driving modernization efforts using C#, .NET, MS SQL, and Azure, applying best practices for security, performance, scalability, and cost efficiency.
• Mentoring and developing team members through coaching, collaboration, code reviews, knowledge sharing, and continuous learning initiatives.
• Collaborating with project managers, business relationship managers, and IT leadership to align development work with organizational goals and deliverables.
• Translating business needs into scalable, maintainable technical solutions that support both legacy functionality and future modernization.
• Leading incident response and troubleshooting efforts for complex technical issues in production environments.
• Supervising staff through performance evaluations, training recommendations, career development planning, and ongoing support.
• Ensuring legacy mainframe knowledge is effectively applied to current operations while supporting a transition toward modern cloud‑based architecture.

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.
Akron - 172 S. Broadway Street, Akron, OH 44308.
Dayton - 6680 Poe Avenue, Dayton, OH 45414.

Travel: Occasional travel within the state of Ohio.

PN: 20040946.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.