Team Coordinator Virtual support

Where You’ll Work

CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Job Summary and Responsibilities

At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Team Coordinator - Virtual Support (TC) you’ll engage in a range of exciting responsibilities, including:

• Works with field staff and Manager, Clinical Services (MCS) to appropriately schedule clinicians for cases in assigned areas of responsibility. Communicates appropriately regarding changes in schedule or service delivery.
• Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities.
• Works with field staff and MCS to maintain current staff and patient schedules.
• Submits required reports to appropriate employees within established time frames.
• Responsible for all assigned workflow for designated locations, with assignments based on the needs of the Organization.
• Works virtually and independently with limited direct supervision using organizational guidelines, policies and procedures and good judgment.

Job Requirements

• Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.

• High School diploma or equivalent.
• 2 years of customer service experience in a customer service role with effective verbal and written communication skills. 1 year of customer service preferred.
• Knowledge of medical terminology, home health and/or hospice regulatory requirements, and HIPAA compliance standards preferred.
• Experience with EMR and scheduling systems (for schedulers) or document tracking systems (for medical records) preferred, with Homecare Homebase strongly desired.
• Strong attention to detail and accuracy, with the organizational skills to prioritize workload based on patient needs, manage high volumes of scheduling activity, and adapt quickly to urgent changes.
• Effective verbal and written communication skills.
• Ability to interact professionally with clinicians, patients, caregivers, physicians, and external offices.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.