Team Member-Training-CEC-HO & SUPPORT-Training
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Key details
- Location
- Thāne, MH, India
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 3–5 yrs
- Function
- other
- Focus area
- other
- Posted
- 1w ago
Skills
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About the role
- Training Lead will manage & deliver training programs to enhance employee skills & knowledge.
- Effectively manage team of trainers and up-skill them on Training skills, sales and help new RMs to scale up quality scores & focus on relationship and transactional Net Promoter Score (R-NPS/T-NPS)
- Plan and facilitate new hire, refresher training and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Evaluate Training effectiveness, gather feedback & recommend improvement programs.
- Provide feedback on OJT/Coaching / Feedback.
- Monitor calls on functional and behavioral parameters.
- Maintain accurate training records, track trainer performance & and ensure compliance
Candidate Profile
- Minimum education – Graduate or Post Graduate
- Should be a Trainer or Team Leader with 3-5 Years preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in VRM/Retail Liabilities/Credit Card
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
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