Technical Support Engineer (Level 2)

Job Description

We are looking for a Technical Support Engineer (Level 2). In our Operations team, you will safeguard our proprietary trading platforms through proactive monitoring and real-time incident resolution, for our partner companies. We are looking for teammates who take initiative, identify operational gaps, and actively bring solutions to the table. 

We expect the Technical Support Engineer (Level 2) to: 

• Proactive monitoring of our proprietary trading platforms 
• Identifying key challenges and gaps and providing solutions 
• Registration and resolution of service requests, incidents and problems arising from monitoring or from complaints/issues raised by our partner companies 
• Assistance to DevOps, Developer and QA engineer teams 
• Communicating with client and partner company representatives, provide aid as needed 
• Knowledge exchange with fellow colleagues 

Qualifications

Must-have skills: 

• UNIX/Linux training (Ubuntu, RHEL will be a plus) 
• Experience in Unix/Linux command line and Linux systems 
• Basic knowledge of shell script languages awk, perl, etc. 
• Strong analysis, investigation and troubleshooting skills 
• Good command of written and spoken English language 

Nice-to-have skills: 

• Job experience in Linux environment 
• Understanding of ITIL/DevOps processes and routines 
• Experience with SQL-like command language 
• Knowledge of Java programming language 
• Experience with trading/exchange/risk management software usage 
• Knowledge on brokerages, financial systems and banking 
• Experience in monitoring systems like elastic stack, zabbix 
• Experience with Atlassian software (JIRA, Confluence, FishEye, etc.) 
• Bachelor’s degree in Computer Science or a related field 

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.  

Health and recreation benefits: 

• 14+ days of paid annual leave in accordance with Turkish labor law, with early access to 7 days after 6 months of employment, 
• Fully paid additional wellness days (3 days per year),
• Supplementary private health insurance, 
• Reimbursement of fitness, 
• Meal allowance. 

Facility benefits: 

• Modern office with new equipment,
• Parking spaces/transport reimbursement (subject to company policy),
• Free drinks and snacks. 

Community benefits: 

• Teambuilding activities, 
• Corporate parties,
• Speakers' club, 
• Free admission to corporate external events, 
• Possibility of joining conferences and professional fairs.  

Professional training benefits:  

• Unlimited access to self-learning platforms, 
• Certification opportunities, 
• Mentorship Program. 

Social benefits: 

• Parental bonus, 
• BES Insurance, 
• Referral bonus, 
• Blood donation paid leave, 

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.