Training Operations Manager

Job Summary

The Training Operations Manager role is responsible for assuring successful day-to-day operations of the training department. This includes providing leadership, coaching, and performance management to the training operations team, as well as overseeing the launch and delivery of IAPP training products, quality management of trainers, process documentation and improvement, and managing logistics of IAPP training delivery.

Essential Duties and Responsibilities

• Manage the performance of a team through selection, training and performance feedback delivery
• Oversee faculty coordination and communication, faculty network, faculty handbook and agreements
• Oversee all operational and logistical aspects of virtual and in-person trainings
• Supports the maintenance of a master schedule of training, trainers and facilitators
• Evaluate and recommend improvements to IAPP training and delivery fulfillment
• Evaluate trainings and trainer performance to support continual improvement and ensure customer satisfaction
• Liaise with marketing, sales, and fulfillment teams to support the success of training products and events
• Team lead for training at several conferences per year
• Oversees document preparation for conference trainings including training staff information packet and event wrap up document
• Drive process improvement and documentation
• Ensure accurate and timely tracking of training contributions
• Support organization-wide growth and development of operations
• Monitor instructor-led training feedback to better understand and service our customers
• Adhere to department budget so that deliverables are on-time and within budget
• Promote IAPP culture and core values
• Some U.S. and international travel required

Additional Duties

• Additional duties as assigned

Minimum Qualifications

Education and/or Experience

• Bachelor's degree (B.A.) from four-year College or university; and at least three years related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite.
• Proficiency in Salesforce preferred.

Work Environment

At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.

About the IAPP

The IAPP is a policy neutral, not-for-profit association founded in 2000 with a mission to define, promote and improve the professions of privacy, AI governance and digital responsibility globally. More information about the IAPP is available at iapp.org.

What We Offer

Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine’s Hall of Fame for “Best Small Companies to Work for in NH.”

Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: https://iapp.org/about/iapp-careers.