Utility Billing Specialist

The Opportunity
Marshall Reddick is looking for a driven, reliable Accountant to join our team. We need an organized, detail-oriented individual who is a team player and able to communicate effectively cross-functionally. As a Property Management Accountant, your role is critical to ensuring accuracy under tight deadlines in a fast-changing environment. If you are a task-oriented individual who appreciates structure and detailed work, this role is for you.
The person selected in this role will work remotely in the Philippines.
A laptop, high-speed internet connection, and a dedicated home office space are required.
Shift: Monday - Friday, 12:00am PHT - 9:00am PHT
What We Offer:
Hourly Rate | $8.00 USD

What You'll Do

• Manage utility accounts for assigned residential properties across multiple U.S. markets.

• Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.

• Communicate directly with utility providers by phone, email, and online portals to establish accounts and resolve billing issues.

• Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.

• Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.

• Verify available property funds, obtain required approvals, and process utility payments.

• Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.

• Investigate billing discrepancies, unusually high charges, and potential service issues.

• Track utility deposits, refunds, final bills, and account closeouts.

• Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.

• Maintain accurate records, follow up on unresolved issues, and escalate concerns proactively.

• Assist with process improvements and evolving utility management workflows.

What Qualifies You

• Minimum one year of relevant experience in billing, utility management, or property management operations.

• Strong verbal and written English communication skills.

• Comfortable making outbound calls to U.S. utility providers and resolving issues professionally.

• Experience reviewing invoices, tracking payments, and researching billing discrepancies.

• Strong organizational skills, attention to detail, and ability to manage multiple deadlines.

• Proficiency with spreadsheets, email, and web based applications.

• Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.

What Sets You Apart

• Experience in U.S. residential property management or utility billing.

• Familiarity with AppFolio or similar property management software.

• Experience with utility account setup, transfers, tenant billbacks, or shared meter billing.

• Strong problem solving and customer service skills.

• Dependability, initiative, adaptability, and consistent follow through.