Warranty Coordinator

Ford Business Solutions is looking for a

Warranty Coordinator

to join our Ford Customer Service Team in our Szentendre office.

What will be your roles and responsibilities?

• Manage warranty hotline – dealer/Importer warranty request handling, supporting claim submission, liaising with the assessors.

• Handling & managing prior approval request (PAR); in case of escalation, cooperation with Technical Hotline

• Warranty training preparation and presentation about processing, claim submission, correction and tracking

• Warranty manual & Warranty policy procedure update

• Determine parts impo-cost in EDM; and warranty labor revision in cooperation with European Warranty Office (EWO)

• Cooperation with the Warranty Audit department if needed

• Monitoring dealer’s warranty performance, claim submission, claim types

• Reporting e.g. FSA performance, repair type etc.

Requirements for the position:

• University or College Degree, preferably in mechanical engineering

• Technical knowledge, automotive experience

• Active Driving license for cat. B

• At least 2-3 years work experience in technical field

• Fluent written and spoken English, other languages are welcome

• Good communication skills, proactive (!) personality, ability to work individually

• PC skills

What you’ll love about us:

• Being part of a fully supportive, collaborative, and dynamic team

• Hybrid working model with 4 days on-site/week

• Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive company in the world

• Cafeteria – Benefits package

• As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days

• Shuttle bus service between local train station (Békásmegyer – HÉV) and the office
  

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

Location: Szentendre

Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply.

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At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.