Application Systems Analyst, EDP I

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OFFICE of the COMPTROLLER (CTR)

Application Systems Analyst, EDP I

FY27 - 004

About the Office of the Comptroller

The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and recorded in compliance with accounting standards. We also oversee capital assets, federal funding inflows, and other transactions. We also own and maintain statewide payments and payroll systems, safeguarding critical financial information. We operate in support of our partners, the financial staff at more than 150 departments and agencies across the Commonwealth.

As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability.

The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c. 7A.

Summary of Comptroller Technology Group (CTG) Team

Comptroller Technology Group (CTG) delivers critical IT services to ensure the smooth operation of daily business activities while supporting the strategic objectives of both the Office of the Comptroller and the Commonwealth of Massachusetts. CTG is tasked with maintaining and enhancing essential enterprise-wide systems that underpin state operations, including Mosaic (the Commonwealth’s financial systems), CTHRU (the transparency platform for government spending), and VendorWeb (the payment portal for state vendors). CTG plays a pivotal role in managing several key relationships, including the Executive Office of Technology Services and Security (EOTSS), over 150 state departments, and external vendors. 

Position Summary

The Office of the Comptroller is seeking qualified candidates for consideration to fill one, full-time (37.5 hours/week) Application Systems Analyst position. Under the supervision of the ERP Director, this position provides frontline support for users of the Commonwealth’s ERP platform and supports the effective operation of statewide financial business processes.

The Application Systems Analyst is responsible for ServiceNow ticket management and monitoring, including reviewing, documenting, categorizing, routing, tracking, and escalating issues based on priority and business impact. Application Systems Analyst responsibilities include responding to routine ERP questions, performing initial troubleshooting, gathering information for investigation, applying documented solutions, and escalating complex issues to Level 2 resources or coordinating with the vendor when needed. The position also performs daily ERP production support activities, including setting and validating processing parameters, monitoring scheduled activities, preparing and maintaining system and operational documentation, and supporting system assurance, testing, and validation activities. This role strengthens day-to-day operational support and allows senior ERP resources to focus on complex production issues, system improvements, and strategic initiatives.

Specific Duties

The specific duties of this position include but are not limited to the following:

· Perform daily ERP production support activities; set and validate authorized processing parameters, monitor scheduled activities, processing cycles, review results and exceptions, confirm expected completion, document identified issues, and coordinate follow-up or escalation when processing does not occur as expected.

· Manage and monitor incidents by reviewing, documenting, categorizing, prioritizing, routing, tracking, and updating tickets; apply established criteria to assess priority and business impact and direct issues to the appropriate support team.

· Review production issues, work with internal teams, departments, Commonwealth agencies, and external vendors to support follow-up and resolution.

· Perform Quality Assurance by supporting functional, end-to-end, regression, and production-readiness testing.

· Create and maintain Standard Operating Procedures (SOPs).

· Participate in rotating after-hours and weekend support (on call)

· Remain current with CTR policies, procedures, memos, required training, internal controls, risk, and fraud-prevention responsibilities.