Client Support Call Center Representative
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Key details
- Location
- Middleburg Heights, OH, United States
- Work style
- Hybrid
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 4w ago
Skills
customer supportedimedical billing
About the role
We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let’s not forget “nice to work with.” If these are words people use to describe you, we’d love to talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).
Responsibilities:
- Provide Help Desk and phone support for EDI revenue cycle management applications.
- Use proprietary ticketing application to log, track, and escalate client’s EDI issues.
- Translate, troubleshoot, and triage EDI client issues.
- Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
- Other tasks as assigned.
Qualifications:
- High school diploma or GED
- General computer knowledge
- Demonstrated successful customer support experience
- Possess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
- Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
- Medical billing knowledge and experience preferred
- Ability to maintain confidentiality
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