Coordinator Assistant (2447)

GENERAL SUMMARY OF DUTIES:

Work as Physician Office Assistant Coordinator, scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Manage orders and tests as directed by the physician, such as MRI's, CT's, etc., manage physicians' schedule and supervise/direct Assistant Coordinator.

SUPERVISION RECEIVED: Reports to Manager, Clinic Coordinators.

SUPERVISION EXERCISED: None.

ESSENTIAL FUNCTIONS:

• Serve as patients' point of contact regarding office appointments and surgery scheduling.
• Provide necessary records and documentation to the facilities, manufacturing representative and anesthesiologist for surgery cases.
• Post-surgical cases with the facilities following standard procedures.
• Manage phone calls and physicians' clinic during normal business hours.
• Documents all items in the electronic health record and the document imaging system in a timely manner.
• Must have good working knowledge of specific equipment and tools needed in the O.R.
• Must have good working knowledge of medical terminology and ICD-10 codes.
• Must have good working knowledge of physician ordering process for imaging (MRI's, CT's, etc.)
• Oversee physician assistant and/or nurse practitioner schedules.
• Work on special projects, as deemed necessary.
• Facilitate communication with patient and the revenue cycle team or accounting team on a real-time basis to resolve patient concerns and questions.
• Attends departmental in-service training and education programs and completes annual on-line training timely.
• Communicates patient issues to facilities in a timely manner.
• Maintains strictest confidentiality.
• Checks email and document management system’s messaging and task list system frequently.
• Other duties as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent.

EXPERIENCE: A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis.

REQUIREMENTS: Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.

KNOWLEDGE:

1. Knowledge of insurance rules and requirements needed to obtain prior authorizations

and referrals.

1. Knowledge of general clinic operations.

SKILLS:

1. Skill in locating information via the Internet.
2. Skill in processing requests within a specific period of time.

ABILITIES:

1. Ability to understand and interpret payer policies and regulations.
2. Ability to work effectively in a multi-task environment.
3. Ability to effectively communicate verbally and in writing.
4. Ability to work in a team environment.
5. Ability to work with patients in a professional manner.

ENVIRONMENTAL/WORKING CONDITIONS:

1. Fast-paced office environment.
2. Adaptable to making changes.

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.