Customer Accounts Representative

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines
• Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives
• Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
• Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations
• Processes Service Orders
• Submit EDI and portal invoices to customers designated paths.
• Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests
• Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly
• Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
• Possesses & familiar with working knowledge of company policies, procedures, and systems.
• Understands and correctly works with multiple currencies.
• Ability to spend most of the time on the phone collecting past due invoices
• Ability to clear the credit on accounts
• Recommends accounts for Final Demand Letter and Referrals
• Assist demonstration of daily work to new member during training
• Gratify and astonish customers with service excellence.
• Other duties as assigned.

SKILLS & CERTIFICATIONS

• PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook, and other software.
• Professional verbal and written communication skills in English and Native language. Additional languages may be required.

Customer Accounts Representative I

• Core Accountabilities

Requirements

• Basic Qualifications

Customer Accounts Representative II

• Assist manager members to demonstrate working process during training new data entry staff

Requirements

• 2+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Customer Accounts Representative III

• Assist manager members to demonstrate working process during training new data entry staff
• Make necessary suggestion to assist the improvement of non-efficient processes

Requirements

• 4+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Senior Customer Accounts Representative

• Responds effectively to very demanding inquiries and complaints.
• Demonstrates effective time management skills.
• Well organized and able to prioritize and manage multiple tasks.
• Supports and participates in company total quality process.
• Assist manager to coach and review Data Entry – Customer Accounts works as required.
• Team subject matter expert.

Requirements

• 6+ years working experience required.
• Internal candidates:
  • Experience can be a combination of internal and external experience.
  • Minimum Highly Effective performance in current role.

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.