Customer Support Associate

Customer Support & Reservations Associate

In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.

Key Responsibilities

• Oversee guest bookings and assist customers in planning their Tiny House stays

• Respond to inquiries across multiple channels, including website, email, and social media

• Manage reservations end-to-end, including upselling and activating promotions

• Provide support via the customer contact line, including handling and resolving inquiries

• Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance

• Address and resolve guest concerns in a professional and timely manner

• Work cross-functionally with internal teams to maintain smooth day-to-day operations

Candidate Profile

We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.

Requirements

• At least 5 years of experience in customer service

• Demonstrated ability to drive results and proactively improve processes

• Background in travel, hospitality, or eco-tourism is highly advantageous

• Strong commitment to delivering high-quality customer experiences

• Excellent communication and interpersonal skills

• Composed under pressure, with the ability to manage challenging situations effectively

• Strong problem-solving skills and the ability to work independently when required

What’s in It for You

• Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences

• Flexible working arrangements

• Collaborative, high-energy, and supportive team environment