Faulty Returns Operative

Shift pattern:

Week 1: Sunday - Tuesday, 06:00 - 18:00

Week 2: Sunday - Wednesday, 06:00 - 18:00

The role:

Situated in the receiving warehouse you will represent the interests of the processes within the warehouse and the product care of items. You will ensure that due care and attention is given to the detailed task of inspection whilst also servicing the needs of a production based warehouse.

What you’ll take on:

• Quality check stock thoroughly and ensure if it is fit for purpose and have been recorded correctly, if not you will be required to report errors
• Process damaged, used and faulty products with the focus on recovery aspect
• Ensure fraudulent items have been logged on the system and raising this to the fraud team so they can investigate further
• Ensure that due care and attention is given to the detailed task of inspection and repacking of product
• Responsible for communicating any poor product care handling, packaging and unsolved problems to the site
• Conduct audits identifying areas where improvements can be made processes/product care
• Maintain the departmental paperwork on a day to day basis, in respect of accuracy of information, reporting and filing

What you’ll bring:

• Be able to make objective decisions based on the information/facts given
• Have a high level of attention to detail in all functions of the role
• Able to work as part of a team or own initiative
• Communicate at all levels gaining respect and credibility
• Excellent understanding of Google Suite
• Flexible towards working hours and willing to work additional hours
• Punctual and reliable

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!