Front Desk Manager

The Front Desk Manager's duties include overseeing front desk operations and ensuring guests are given superior guest service in regards to reservations, room assignments, transportation, and guest requests.

Education: High school diploma or GED equivalent. Degree in hospitality field preferred.

Experience: Minimum three years experience in high end customer service. One year in hotel industry preferred. Supervisory experience required. Working knowledge of MS Office Suite, cash handling and PMS preferred.

Physical and Mental Requirements: Ability to stand for extended lengths of time. Manual and finger dexterity for operation of personal computer and routine paperwork. Must be able to tolerate a smoke filled environment.

LICENSES/CERTIFICATIONS/TRAININGS REQUIRED:

Class IIIA Gaming License

Title 31

Sexual Harassment

Blood Borne Pathogens

Safety and Hazardous Material

Additional Requirements:

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.