IS Services and Support Intern

At Clark Builders, we’re more than a construction company — we’re purpose driven partners committed to building stronger communities. Serving institutional, commercial, and industrial clients across Western and Northern Canada since 1974, we bring a relationship-based approach, deep expertise, and a commitment to safety, innovation, and sustainability to everything we do. As part of the Turner Construction family, we offer the personalized culture of a local team with the strength of a global leader. Learn more about our Purpose and what drives us by visiting our Who We Are page. 

Clark Builders is hiring a IS Services and Support Intern to join our team in Edmonton. This role will be responsible for the timely troubleshooting of customer technology issues for first call resolution or triage to the appropriate teams for resolution. The position requires technical troubleshooting abilities and excellent customer service skills. This will be an 8-month work term starting January 2027.         

Reporting to: IS Services and Support Senior Specialist

Duties & Responsibilities:

• Respond to and troubleshoot service requests at first contact, when possible, via multiple platforms including phone, e-mail, chat, in person, job sites, etc. and follow up as required
• Accurately record and document all details of the issue or service requests, including categorization and priority into the service desk tool
• Adhere to policies and processes to ensure consistent quality of service

• Provide remote access support to various Clark Builders’ offices and job sites

• Execute IMACD (Installation, Moves, Additions, Changes and Deletions) requests as assigned, such as office moves, new hardware setup, assigning permissions etc.
• Provide support and guidance for all internally supported devices, applications, and systems
• Escalate concerns to the appropriate subject-matter experts and follow up on incidents when required
• Leverage internal and external resources such as knowledge base, manuals, support sites, and 3rd party support contracts to assist with resolving issues
• Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
• Collaborate with the IS team to develop, define and deliver related end-user training
• Build relationships with the support technicians and subject-matter experts to ensure that IS-delivered services and end-user productivity goals are understood and met or exceeded
• Be an advocate for the end user to ensure they receive high-quality, timely service and support from the entire IT/IS team

Skills & Knowledge:

• Exceptional customer service skills
• Effective troubleshooting and problem-solving skills
• Ability to learn new technology and applications
• Effective communication skills, both written and verbal
• Mature and self-motivated professional able to work independently in a fast-paced and constantly changing environment
• Effective organization skills and time management
• Ability to work well in a diverse and focused team atmosphere
• Proactively stays up to date with current technologies
• Ability to effectively work in a fast-paced and high-pressure environment
• Knowledge of the following systems (preferred):

• Microsoft SharePoint

• Citrix XenApp and/or XenDesktop

• • iPhone/iPad/MDM
  • Windows and Apple based operating systems
  • Microsoft Office/Office 365 Productivity suites
  • VMware – Virtualization
  • Axios Assyst Ticketing system (or other)
  • PC, laptop, printer and other hardware break-fix  

Qualifications:

• Currently enrolled in a post-secondary institution, in either Computer Science or another technology-related program
• Experience in a technical customer service role considered an asset, however training will be provided
• Software and hardware certifications an asset