Mike Anderson's Server

Description

REPORTS TO: SERVICE MANAGER

OUR VISION: To share the greatest experiences with both our team and our guests.

Our Professional Server job functions include:

Maintaining Professional Appearance & Practice Punctuality

• Follow grooming and appearance standards consistently
• Adhere to cellular device policy
• Always arrive to work on time

Prepares for Great Experience

• Prepare dining room by clothing tables and setting condiments and utensils.
• Servers keep table condiments stocked and arrange table attractively and according to dining room standards.
• Maintains dining ambiance with an enthusiastic attitude.
• Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.

Greeting Guests with Warm Welcome

• Approach guests with warm, welcoming greet. After all, we are in the land of Southern Hospitality!
• Follow each Great Experience Step (our steps of service)
• Answer phones and provide welcoming phone greeting and following phone procedures including taking reservations and guest ordering procedures.
• Give reservation and menu information over the phone to Guests and give accurate estimate of pickup time.

Serves Guests and Anticipates Needs

• Serve guests with a gracious attitude and genuine smile.
• Serve food and beverages in a prompt, positive and friendly manner.
• Provides information to help food and beverage selections.
• Respond to additional guests requirements by inquiring of needs; observing dining process
• Communicates to the service team any requests or needs of the guest.

Describe, Sell, and Present Food and Bar Items

• Learn each menu and bar item to be able to sell to guests.
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen team is running out of any items, etc.
• Help guests select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the feature specialties; identifying appropriate wines; answering food preparation questions.
• Presents ordered choices in a prompt and efficient manner.

Taking Orders

• Transmit orders to bar and kitchen by recording guest choices; identifying guests special dietary needs and special requests
• Keep kitchen team informed by noting timing of meal progression

Serving Food & Bar Items

• Serve orders promptly by picking up and delivering guests choices from bar and kitchen; deliver accompaniments and condiments from service bars

Clearing and Cleaning Tables

• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to spills or other special needs
• Removes dishes, silverware, glassware and all other items not being used, when guests are finished with entrée course.
• Returns dirty dishware, glassware, utensils and linen to the dishwashing area; sorts items according to the decoy system, placing them in prescribed area for proper disposition.
• Clears all table items after Guest is finished and has left table.
• Resets vacated tables

Serves Other Servers & Bartenders

• Sets-up and restocks service stations before, during and after service; restocks glassware, ice and other items needed for the bar.
• Assists service staff in spot cleaning in dining room, as needed.
• Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.

Maintaining a Neat, Clean, and Organized Service Area

• Must keep yourself and the service and bar area clean and organized, maintaining all sanitation standards.
• Performs all opening, running, and closing duties / side work.

Collecting Payment & Sweet Farewell

• Concludes dining experience by acknowledging choice of restaurant and inviting guests to return.
• Obtains revenues by totaling charges, accepting payments, and returning change or credit card and signature slip to guests.

AMAZING BENEFITS INCLUDE:

• A great wage along with great tips.
• An opportunity to work and grow with a great team of leaders who are dedicated to helping you become the best version of yourself.
• Flexible hours because we know life can be a juggling act.
• A Great Place to Work - Amazing guests to serve and great team to work with!
• Job Advancement - the opportunity for advancement is great... Bartender, Service Manager, Kitchen Manager, General Manager
• Health insurance options
• Paid vacation
• Closed on all major holidays. - We close for your to enjoy holidays with family and friends (New Year’s Day, Easter, July 4th, Thanksgiving, Christmas)
• Company matched 401k up to 4%
• Annual flu shot
• Discounts on food
• Discounted hotel rooms

Requirements

Team Member Requirements:

• Minimum Age: 18+
• Must be able to work a minimum of 20 hours per week
• Must have reliable transportation to work and be punctual
• Wear complete and proper uniform for each work shift, including a great big smile :)
• Excellent customer service skills and a strong work ethic
• Understanding of proper food handling and sanitation procedures
• While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
• Ability to read, speak, and understand communication in English
• Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 60 pounds on a frequent basis
• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
• Must be able to communicate effectively and listen attentively